French-Speaking Customer Experience Specialist

Cbtalents; Paris; À distance; EUR 30 000 - 38 000; Plein temps

Résumé du poste

A global support company is seeking a Customer Service Representative to support small and medium-sized businesses. The role requires native-level French and strong English, with a focus on providing exceptional customer experiences through digital tools. Benefits include a full-time contract, private health insurance, meal allowances, and training compensation. Candidates comfortable with a rotational schedule are preferred.

Prestations

Private health insurance

Competitive salary with allowances

Meal allowance of 7.00 / day

Accommodation benefit for relocating candidates

Training period fully compensated

Annual return flight to home country

Access to free healthy meals

Qualifications

• At least 1 year of experience in customer service or a similar role.
• Familiarity with online advertising and social media platforms.
• Comfortable working in a rotational schedule and fast-paced environment.

Responsabilités

• Support small and medium-sized businesses (SMBs) via chat, email, and phone.
• Help clients grow by guiding them through digital advertising tools.
• Deliver exceptional customer experiences and ensure satisfaction.

Connaissances

Native level in French

Strong English skills (B2 minimum)

Excellent written and verbal communication skills

Strong problem-solving mindset

Description du poste

Overview

Are you a native French speaker with a passion for social media and customer service? Join a dynamic and ambitious support team in Lisbon and help businesses grow by representing one of the worlds most recognisable social media platforms. Were looking for motivated, adaptable professionals who bring ambition, creativity, and drive to their work. If youre ready for a new challenge in an international environment this is your chance.

What You'll Do

• Support small and medium-sized businesses (SMBs) via chat, email, and phone.
• Help clients grow their business by guiding them through digital advertising tools and strategies.
• Provide pre- and post-sales assistance for self-service products.
• Identify trends, analyse issues, and provide solutions for multiple SMB clients.
• Proactively communicate with customers and offer recommendations to improve their advertising performance.
• Deliver exceptional customer experiences and ensure satisfaction across every interaction.

What Were Looking For

• Native level in French and strong English skills (B2 minimum).
• At least 1 year of experience in customer service or a similar role.
• Familiarity with online advertising and social media platforms.
• Excellent written and verbal communication skills.
• Strong problem-solving mindset and the ability to adapt to evolving client needs.
• Comfortable working in a rotational schedule (Monday to Sunday) and in a fast-paced environment.

Whats in It for You

• Full-time contract (40h / week) with two rotating days off.
• Initial 12-month contract, renewable for another year, with the possibility of a permanent position after 2 years.
• Private health insurance from day one (in addition to standard coverage).
• Competitive salary plus holiday and Christmas allowances (paid monthly).
• Meal allowance of 7.00 / day (net, paid via meal card).
• Accommodation benefit for international candidates relocating to Lisbon (shared housing with utilities included).
• Reimbursement of flight expenses (up to 400 in economy class after 6 months).
• Training period fully compensated (37.12 / day).
• Annual return flight to your home country (within Europe).
• Access to free healthy meals at the office cafeterias, language courses, and social activities.

Send your CV today!