French-Speaking Customer Experience Specialist

The Flex; Lyon; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A rental technology company in Lyon is seeking a French-Speaking Customer Experience Specialist to ensure exceptional service for guests and landlords. This role demands fluency in French and English, proficiency in customer service within hospitality or tech, and a problem-solving mindset. Join a supportive international team, work remotely, and enjoy competitive compensation with growth opportunities.

Prestations

Competitive compensation

Performance-based incentives

Remote-first culture

Career progression opportunities

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Strong communication and interpersonal skills.
• Ability to stay organized and composed under pressure.
• Comfortable using PMS, CRM, and digital support tools.
• Empathy and attention to detail.

Responsabilités

• Respond promptly to guest and landlord inquiries.
• Guide guests through the reservation and check-in processes.
• Investigate and solve issues quickly.
• Document interactions to improve service quality.
• Collaborate with Operations and Tech teams for better user experience.
• Identify opportunities to enhance stays.

Connaissances

Fluent in French and English

Customer service experience

Excellent communication skills

Strong organizational abilities

Tech-savvy

Problem-solving mindset

Outils

PMS

CRM

Description du poste

About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.

From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences.

Key Responsibilities

Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.

Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.

Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.

Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.

Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.

Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

What We’re Looking For

• Fluency in French and English (written and spoken)

• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms

• Excellent communication and interpersonal skills — you listen, understand, and make people feel heard

• Strong organizational abilities and composure under pressure

• Tech-savvy — comfortable using PMS, CRM, and digital support tools

• A problem-solving mindset with empathy, patience, and meticulous attention to detail

Why Join The Flex

Be part of the revolution – Help reshape the $4T global rental industry.

Work with the best – Join a high-performing, supportive international team.

Grow fast – Real career progression opportunities as we expand globally.

Earn what you deserve – Competitive compensation plus performance-based incentives.

Live flexibly – Remote-first, results-driven culture — work from anywhere.

If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.

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