French Speaker Customer Specialist

Nomadify; Paris; Sur place; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Relocation support

Structured onboarding

Career development

International working environment

Résumé du poste

Nomadify is seeking a customer support professional to serve German-speaking customers across phone, email, and chat, delivering timely and professional assistance with adherence to SLAs. The role emphasizes accurate CRM documentation and escalation when needed.

The position offers relocation support and is situated in a multinational, on-site environment with onboarding and ongoing training to develop career progression.

Qualifications

• Native or near-native fluency in French (spoken and written).
• Good command of English for internal communication.
• Experience in customer service or client-facing roles preferred.
• Strong problem-solving and communication skills.
• Structured, KPI-driven environment; professional and reliable.
• Willing to relocate and work on-site.

Responsabilités

• Serve as the primary contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support per SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction.
• Document customer interactions clearly in CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Connaissances

Fluent French

English proficiency

Problem solving

Communication

KPI driven

Professionalism

Customer orientation

Description du poste

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in French (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem‑solving and communication skills

Ability to work in a structured, KPI‑driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long‑term employment in a growing organization

Relocation support

Relocation support may be provided in line with company policy

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country