French Local Transition Manager – Customer Service Transition

Belvedere Recruitment; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Hybrid working arrangement

International travel opportunities

Career development

Résumé du poste

Belvedere Recruitment is seeking a French Local Transition Manager to lead customer service transition activities across multiple European countries. This permanent role involves coordination of complex stakeholder environments and requires significant operational change management.

The ideal candidate will possess proven experience in transition management, excellent stakeholder communication skills, and fluency in both French and English. The position supports a hybrid working model with travel opportunities and aims to ensure seamless service delivery across transitions.

Qualifications

• Proven experience as a Transition Manager within customer service operations.
• Success delivering international or multi-country transitions.
• Experience in fast-paced transformation environments.

Responsabilités

• Lead and manage customer service transition activities.
• Coordinate transition governance and execution.
• Support knowledge transfer and operational readiness.

Connaissances

Stakeholder management

Communication skills

Organizational capabilities

Fluent French

Fluent English

Description du poste

French Local Transition Manager - Customer Service Transition
Location: France

Contract Type: Permanent

Lead end-to-end customer service transitions across multiple European countries.

Manage complex stakeholder coordination and governance in fast-paced transformation environments.

Travel across Europe (approximately 2 weeks at a time after initial 3 weeks) to support transition delivery.

Hybrid working with flexibility based on transition phase requirements.

Our client is a well-established consultancy specialising in premises optimisation and workplace transformation. They support organisations across Europe with facilities expertise, real estate functional knowledge, and transition delivery experience. The company works with major clients to redesign workspaces and manage complex operational changes, combining strategic planning with hands‑on project delivery to ensure smooth transitions and sustained business continuity.

Our client is seeking an experienced Transition Manager to lead customer service transition activities across multiple European locations. This is a permanent role offering you the opportunity to manage significant operational change, work across diverse teams and geographies, and drive successful service transitions in a dynamic, international environment.

As Transition Manager, you'll lead end-to-end customer service transition activities, ensuring operational continuity whilst managing multiple stakeholders across different countries. You'll coordinate transition planning, oversee process migration, support knowledge transfer, and manage risks and dependencies. Your work will directly impact service delivery quality, team readiness, and the success of major transformation initiatives across the organisation's European operations.

Responsibilities

• Lead and manage customer service transition activities from planning through to completion
• Coordinate transition governance, planning and execution across multiple stakeholder groups
• Support knowledge transfer, process migration and operational readiness activities
• Identify, manage and escalate risks, dependencies and issues proactively
• Drive collaboration between local business teams, operations and delivery functions
• Monitor transition milestones and deliver regular status reporting to stakeholders
• Maintain service continuity and minimise disruption during all transition phases
• Support change management and communication activities across impacted teams

Requirements

• Proven experience as a Transition Manager within customer service operations
• Demonstrated success delivering international or multi-country transitions
• Strong stakeholder management and communication skills
• Experience working in fast-paced transformation or outsourcing environments
• Strong organisational and governance capabilities
• Ability to work independently and manage multiple priorities effectively
• Fluent French and English language skills (essential)

Benefits

• Permanent contract with job security and stability
• Hybrid working arrangement with flexibility based on transition phases
• International travel opportunities across European countries (Germany, Italy, France, Spain, Portugal and beyond)
• Career development through exposure to large-scale transformation programmes
• Collaborative working environment with cross-functional teams