French-English Customer Support Associate

TalentPop App; Lille; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A customer support company is looking for a bilingual French-English Customer Support Associate to provide exceptional service via voice calls and live chat. You will troubleshoot issues, provide solutions, and ensure a positive customer experience. Ideal candidates are fluent in French and English, with a year of customer service experience. Remote work is a key feature of this role, offering flexibility and competitive pay.

Prestations

Permanent remote work

Competitive pay with annual reviews

Paid time off

Monthly health stipend

Performance bonuses

Qualifications

• Fluent in both written and spoken French and English.
• Minimum of 1 year customer service experience is preferred.
• Experience with bilingual customer support is an advantage.

Responsabilités

• Deliver timely and friendly support via calls and chat.
• Troubleshoot customer issues and guide them to solutions.
• Log customer interactions accurately.

Connaissances

Fluency in French

Fluency in English

Customer service experience

Solution-oriented mindset

Attention to detail

Outils

Zendesk

Gorgias

Shopify

Description du poste

Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.

What You’ll Do

As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.

Your Day-to-Day

• Deliver timely, friendly, and accurate support in French and English via calls and chat
• Troubleshoot customer issues and guide them through solutions step-by-step
• Log all customer interactions accurately
• Identify trends and share feedback to improve processes
• Collaborate with your team to stay updated on priorities
• Represent the brand with care, professionalism, and patience

What We’re Looking For

• Fluency in French and English (spoken and written)
• At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage
• Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
• Calm under pressure and solution-oriented
• Strong attention to detail and a genuine desire to help people
• Comfortable working remotely and collaborating with a distributed team

What You’ll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (15 Mbps upload/download or faster)
• A quiet, dedicated workspace for calls

Perks & Benefits

• Permanent remote work—work from anywhere
• Competitive pay with annual reviews
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team that values growth, accountability, and human connection

Why Join Us?

We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.

How to Apply

Click Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!