French Customer Support in Lisbon

Cross Border Talents; Marseille; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents in Marseille is seeking a Customer Specialist to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will communicate via phone, email, chat, and other digital channels to deliver friendly, professional support and resolve issues efficiently.

The role requires fluency in French (C1/C2) and English (B2), strong analytical and communication skills, and a proactive mindset.

Qualifications

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented and eager to learn in Travel field

Responsabilités

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, accounts, products and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive, customer-focused approach.
• Support customers navigating processes, platforms, products and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to resolve issues quickly and effectively.
• Identify recurring customer concerns and provide feedback to improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through training.

Connaissances

Analytical thinking

Communication skills

Proactive mindset

Description du poste

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment