French Customer Specialist in Lisbon | Relocation Package

BlueView Talent; Lille; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

BlueView Talent is seeking a Customer Specialist in Lille to deliver professional support across orders, accounts, products and services. You will handle inquiries via phone, email, chat, and other channels, and ensure accurate documentation of interactions.

The role emphasizes proactive problem solving, effective communication, and ongoing knowledge of offerings, with relocation support and onsite collaboration in an international team.

Qualifications

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities
• Proactive, detail-oriented and eager to learn in Travel

Responsibilities

• Deliver professional customer support through phone, email, chat and digital channels.
• Assist customers with questions regarding orders, accounts, products and services.
• Identify customer needs and provide clear, accurate information.
• Handle questions, complaints and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products and services.
• Document interactions, requests and resolutions in internal systems.
• Collaborate with internal departments to resolve issues efficiently.
• Identify recurring issues and share feedback for improvements.
• Maintain up-to-date knowledge of products and policies through training.

Skills

Analytical thinking

Creative thinking

Communication skills

Job description

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview

As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.

Key Responsibilities

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Requirements

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!