French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Sarcelles; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A global leader in customer experience is seeking a Customer Service Specialist for their French support team. Candidates must be proficient in French and have good English skills. Responsibilities include responding to customer inquiries, maintaining product knowledge, and logging communications. The role offers competitive wages, private healthcare, and continuous training in a multicultural environment.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous learning opportunities

Qualifications

• Previous experience in Customer Service preferred.
• Calm and level-headed attitude.
• Proactive approach and willingness to work on own initiative.
• High-speed internet access and appropriate conditions for remote work.

Responsabilités

• Respond efficiently to all customers’ enquiries within given timescales.
• Develop technical knowledge of the client’s products and services.
• Log all calls accurately.
• Maintain and update job-related administrative forms.

Connaissances

Proficient level of French

Intermediate level of English

Impeccable communication skills

Self-organizing skills

Ability to work under pressure

Outils

Microsoft Office Pack

Description du poste

Customer Service

Learn, Lead & Grow at Sitel Group®

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Wellbeing
• Belonging
• Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project

join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

Responsibilities

As a customer service specialist in this project, your daily responsibilities will include :

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job‑related administrative forms
• Be able to recognize when a problem / query should be transferred to another departmentor a more senior member of staff

Qualifications

To succeed in the role, you will need to have :

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level‑headed attitude in every situation
• Excellent self‑organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance‑based bonuses
• Continuous learning / development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.