French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Fontenay-sous-Bois; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une entreprise de services client recherche un spécialiste du service client pour rejoindre son équipe française de support. Vous serez chargé de répondre aux demandes des clients dans un environnement dynamique. Une maîtrise du Français (C1) et un niveau intermédiaire en Anglais (B1) sont requis, ainsi que des compétences en communication. Des opportunités de formation continue et de carrière compétitives sont offertes.

Prestations

Salaires compétitifs

Assurance santé privée

Formations professionnelles

Primes de performance mensuelles

Qualifications

• Expérience préalable en service client est préférable.
• Doit avoir accès à Internet haute vitesse.
• Citoyenneté de l'UE ou permis de travail valide est requis.

Responsabilités

• Répondre efficacement aux demandes des clients.
• Maintenir une connaissance technique des produits.
• Loguer tous les appels conformément aux procédures.
• Gérer toute correspondance demandée.

Connaissances

Niveau C1 en Français

Niveau B1 en Anglais

Compétences en communication impeccables

Capacité à travailler sous pression

Connaissance du pack Microsoft Office

Description du poste

Customer Service

Learn, Lead & Grow at Sitel Group®

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Wellbeing
• Belonging
• Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you !

Your future project :

join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

Responsibilities

As a customer service specialist in this project, your daily responsibilities will include :

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have :

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning / development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.