Fraud Agent - Italian Market

Qonto; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Real ownership from day one

Room to specialize

Clear growth path to senior roles

Résumé du poste

Qonto in Paris is looking for a Fraud Agent to enhance their operations in the Italian market. In this role, you will be targeting financial crime by analyzing alerts and managing complex cases with a proactive mindset.

The ideal candidate will be fluent in both Italian and English, with previous experience in fraud analysis or KYC. You'll work closely with a tight-knit team to safeguard customers and ensure efficient communication among stakeholders, including partner banks and authorities.

This position offers a unique opportunity for impact and professional growth within an innovative fintech environment.

Qualifications

• Fluent in Italian (C1 level) and English (C1 level).
• Minimum 6 months of experience in fraud analysis or KYC.
• Proactive in sharing knowledge and best practices.

Responsabilités

• Analyze and investigate fraud alerts.
• Review flagged transactions carefully.
• Communicate with partner banks and authorities.
• Identify complex fraud cases for escalation.

Connaissances

Italian fluency

English fluency

Fraud and KYC experience

Proactive problem solving

Curiosity about AI tools

Description du poste

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here). Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Join us as a Fraud Agent - Italian Market and be part of the frontline protecting Qonto's Italian customers from financial crime. You'll investigate fraud alerts and coordinate with multiple teams to stop threats before they escalate, working alongside Andrea Camoletto, our Fraud Team Lead Italy.

What you'll do

• Detect and investigate fraud cases: Analyze fraud alerts, review account behavior, and examine ID documentation to identify suspicious patterns before they cause damage.
• Handle transfer treatment: Review and action flagged transactions, applying sharp judgment on every case to protect customers without slowing them down.
• Be the fraud point of contact across teams: Respond to requests from other Operations teams to help them navigate complex fraud cases in real time.
• Manage external bank relationships: Communicate with partner banks and, when required, liaise directly with the Italian authorities.
• Escalate with precision: Identify cases that require Anti-Financial Crime expertise and hand them off with clear, well-documented context.

What we're looking for

• Italian fluency: You'll communicate externally with partner banks and police authorities in Italian, fluency in writing and speaking is a hard requirement (at least C1 level).
• English fluency : Internal communication at Qonto is done in English (at least C1 level is expected).
• You've worked in fraud or KYC: Whether at a fintech or a traditional bank, you've spent at least 6 months investigating suspicious activity and know what good analysis looks like.
• You are proactive and share what you know: You flag problems early and proactively share best practices with your team.
• You're brought AI into your workflow: You're curious about AI tools and actively look for ways to use them to work faster and smarter.

What we can offer you

• Real ownership from day one: With a tight-knit team of 4, your investigations directly protect Italian businesses using Qonto, your impact is visible and immediate.
• Room to specialize: The team is young and growing, you'll have real opportunities to develop deep expertise.
• A growth path to senior: Strong performance in a small team leads to clear progression.

Your future manager

You’ll report to Andrea Camoletto, Fraud Team Lead Italy at Qonto. Andrea joined Qonto 5 years ago as a Customer Success Specialist and built their expertise from the ground up, moving through AML Compliance and Senior Fraud Analyst before stepping into the team lead role. He’s known for delivering hands‑on mentorship and structured feedback, and they'll give you real room to grow.

Don’t tick every box? Apply anyway!

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

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