France Technical Account Manager — AI Platform & Strategy

Dataiku Inc.; Paris; Hybride; EUR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Dataiku is the Platform for AI Success and seeks a Technical Account Manager to support strategic clients with deep technical expertise and strong communication. You will be the primary technical advisor across Dataiku deployments, governance, and ML-Ops, guiding platform architecture and security considerations.

You’ll collaborate with customers and internal teams, manage milestones, and translate feedback into product improvements, with a hybrid work model and avenues for growth within Dataiku.

Qualifications

• 7+ years in a customer-facing technical role.
• Professional proficiency in French and English.
• Strong communication and client relationship skills.
• Experience supporting both pre- and post-sales engagements.
• Proficiency in Linux system administration, including networking.
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM).
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Familiarity with the Hadoop and/or Spark ecosystems.

Responsabilités

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

Connaissances

Customer-facing

French

English

Linux administration

Cloud platforms

Kubernetes

Identity & access management

Networking

Outils

Kubernetes

Hadoop

Spark

Description du poste

Dataiku is the Platform for AI Success and seeks a Technical Account Manager to support strategic clients with deep technical expertise and strong communication. You will be the primary technical advisor across Dataiku deployments, governance, and ML-Ops, guiding platform architecture and security considerations.

You’ll collaborate with customers and internal teams, manage milestones, and translate feedback into product improvements, with a hybrid work model and avenues for growth within Dataiku.