Founding Customer Success

Bluebird Recruitment; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

A recruitment agency is seeking a Customer Success Manager to oversee onboarding and implementation for new enterprise clients in a FinTech environment. This role offers the opportunity to define strategies and processes while working closely with founders. The ideal candidate will have experience in B2B SaaS, be fluent in French and English, and possess strong communication skills. The position includes a salary range of 65-90K euros plus a performance bonus.

Prestations

Performance bonus

Medical insurance

Qualifications

• Proven enterprise Customer Success and Account Management experience (3 years) in B2B SaaS.
• Ability to manage complex stakeholder relationships in siloed organizations.
• Experience with technical and complex solutions.
• Strong communication and stakeholder management skills.
• Comfortable working in a startup environment.

Responsabilités

• Own onboarding and implementation for new enterprise clients.
• Act as project manager coordinating setup between Sales, Compliance, and Tech.
• Manage ongoing customer relationships and address support issues.
• Identify upsell opportunities and scale customer success processes.

Connaissances

Enterprise Customer Success Management

Stakeholder Management

B2B SaaS Expertise

Fluency in French

Fluency in English

Description du poste

Company

Ondorse

Role

Customer Success Manager

Location

Paris (2nd district office flexible)

Language

French English

WFH policy

Hybrid (flexible office-based)

Industry

FinTech / RegTech

Product

B2B business identity and compliance software

Size and functions of local team

25 (incl. Sales Tech Compliance Founders)

Role description

CSM Owns onboarding and implementation for new enterprise clients (fintechs banks marketplaces). Acts as project manager coordinating between Sales Compliance and Tech during setup. Manages ongoing customer relationships executes QBRs addresses support issues and drives customer value and retention. Responsible for identifying upsell opportunities and scaling CS processes and tooling. Reports directly to a founder. Will be involved in hiring future CSMs.

Unique about the company

• First dedicated CSM hire with autonomy to define CS strategy processes and tooling
• Direct support from founders with high visibility of impact
• Hands-on exposure to scaling hiring and tech / product collaboration

Growth perspective

• Opportunity to build and lead the CS function from scratch
• Early-stage team with potential for leadership and strategic influence
• Equity participation and cross-functional exposure (product fundraising)

Must haves

• Proven enterprise CS AM & solution engineerexperience (approx. 3 years) in B2B SaaS
• Ability to manage complex stakeholder relationships in siloed organisations (Mid-market / entreprise)
• Experience with technical and complex solution
• Fluent in French and English
• Strong communication and stakeholder management skills
• Comfortable working in a startup set-up

Nice to haves

• Familiarity with compliance CDD or regulatory workflows
• Experience with AI tools (e.g. Pylon)
• Exposure to financial services sector

Salary range & secondary benefits

• 65-90K euro performance bonus
• Medical insurance

Hiring process

1. Application via email with CV and cover letter
2. 30-min video call with founder (Aymeric)
3. 45-min remote interview with Sales lead and Senior Compliance Specialist (Maël)
4. 1-hour on-site interview with co-founder and team
5. Feedback (detailed if rejected; offer if successful)

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type

Full Time

Experience

years

Vacancy

1