Forward Deployed Product Manager

Gigs; Paris; Hybride; EUR 120 000 - 155 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Stock options

Home office setup stipend

Learning and development budget

Free phone and international data plan

Résumé du poste

Gigs in Paris is seeking a Forward Deployed Product Manager to act as a technical partner for customers, helping them successfully launch integrations using the Gigs API. This role requires leading customer implementations, coordinating across departments, and providing key technical guidance on integration.

The ideal candidate will have over 5 years of experience in a B2B or SaaS tech company, exceptional project management skills, and a strong technical and commercial mindset. Gigs offers competitive compensation and stock options, along with a collaborative and flexible work environment.

Qualifications

• 5+ years of experience in Implementation, Professional Services, or Product Management.
• Exceptional project management skills and ability to juggle multiple high-priority projects.
• Strong technical aptitude with the ability to understand and influence product development.
• Master of communication, able to convey complex ideas effectively.
• Proactive, creative, and hands-on in tackling challenges.

Responsabilités

• Deliver customer implementations by carefully scoping and delivering the perfect implementation.
• Act as a key technical contact, advising customers on the best implementation path.
• Serve as a user flow advisor and subject matter expert on UX/UI.
• Manage complex implementations and projects using project management tools.
• Coordinate across Business Development, Marketing, Product, and Engineering teams.
• Spot new features that could unlock use cases and collaborate to implement them.
• Understand commercial fundamentals to ensure successful delivery.

Connaissances

Implementation

Project management

Technical communication

API integrations

Commercial strategy

Outils

Smartsheets

Asana

Linear

Description du poste

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

An Forward Deployed Product Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API.

Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.
• Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial Strategy. Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
• You have exceptional project management skills: Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.
• You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of API’s and webhooks. Additionally, your business acumen shows you have the ability to onboard into complex, operationally intensive industries, and ensures well-rounded decision-making.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C-level executives at leading tech-enabled businesses.
• You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment. You are not afraid to roll-up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.

Salary Range

Europe: €120,000 - €155,000
UK: £125,000 - £160,000
(The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.