Field Service Technician - France

Camlin Group; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global technology leader in Paris is seeking a Field Service Technician to support customer expansion across France and Europe. You will perform maintenance and troubleshooting of electrical systems, requiring a strong engineering background and customer service skills. The position offers competitive salary and benefits, with travel obligations across France.

Prestations

Attractive employee benefits

Competitive salary

Qualifications

• Minimum of 2 years of engineering experience.
• Strong customer service skills and ability to provide training.
• Willingness to travel up to 70% within France.

Responsabilités

• Support customer base expansion across France and Europe.
• Perform planned maintenance and troubleshoot systems.
• Install and maintain HV transformer monitoring equipment.

Connaissances

Customer service skills

Communication skills

Project management

Formation

Electrical, electronic or mechanical engineering qualification

Description du poste

Overview

Camlin is a global technology leader focused on bringing revolutionary products to life for various industries, including power and rail. We operate in over 20 countries and pursue a range of R&D projects in scientific sectors. Camlin emphasizes high quality engineering and design to develop market-leading products and services and create value for customers by solving difficult problems.

Camlin Power designs, manufactures and supplies a range of innovative products to the power industry, with over four decades of history in the Electric Utility sector and a customer base of major electricity utilities worldwide.

Responsibilities

• Support the continued expansion of our customer base in France and Europe as a Field Service Technician. Based in France (preferably Lyon), travel across France, Europe and occasional international travel to customer sites, meetings, training, installation and hands-on troubleshooting.
• Front-line support for customers at start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, and responding to emergencies.
• Be independent, think clearly, communicate effectively, and drive projects to completion.

Key Missions

• Install, service and maintain HV transformer monitoring equipment in the field; provide customer training as required.
• Meet daily service repair needs and drive customer satisfaction.
• Assess product/equipment performance based on field data; recommend modifications or improvements.
• Provide technical support to customers and other service professionals as required.
• Ensure compliance with Company health, safety and environmental policies.
• Demonstrate strong electronic repair troubleshooting methodology and maintain high product knowledge.

Qualifications & Experience

• Essential Requirements
  • Electrical, electronic or mechanical engineering qualification or equivalent with a minimum of 2 years of engineering experience.
  • Strong customer service skills and ability to interact confidently with customers and provide training on equipment and products.
  • Excellent oral and written communication skills.
  • Willingness to work additional hours and weekends; travel up to 70% within France and limited international travel; must have a current passport and driver’s license.
• Desired Criteria
  • Experience in the electrical utility industry with HV electrical and mechanical systems.
  • Prior field engineering experience with installation and maintenance programs for transformer monitoring equipment.
  • Good project management skills and ability to work effectively with minimal supervision.

Languages

• English: Good level (read, write, speak).
• Another language is appreciated.

Personal Qualities

• Team player capable of delivering results under pressure and within strict deadlines.
• Strong quality & safety mindset to ensure work meets industry safety standards.
• Positive, can-do attitude toward addressing technical challenges for Camlin Energy and clients.
• Willingness to travel internationally up to 70% as required; passport and driver’s license essential.

Salary

Competitive salary and a range of attractive employee benefits. Full-time position.

Equal Employment Opportunity

Camlin is an equal opportunity employer. We do not discriminate on the grounds of gender, sexual orientation, race, religion, political opinion, marital status, age or disability.

Our Values

• We work together - We collaborate to reach shared goals and help each other succeed.
• We believe in people - People are central to what we do; we trust our team and support each other.
• We won’t accept the “way it’s always been done” - We are curious, inquisitive and continuously improve.
• We listen to learn - We ask questions and listen to customers, markets, and colleagues to learn and improve.
• We’re trying to do the right thing - We take responsibility and make decisions based on what’s right for people, profit, and the planet.

Note: Equal Employment Opportunity Statement – Individuals seeking employment at Camlin are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.