Field Service & Fleet Performance Manager

Bergerat Monnoyeur Romania; Saint-Nicolas-de-la-Grave; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Monnoyeur Group is seeking a Service Manager to guarantee quality, conformity and deadlines for interventions, manage the equipment fleet and drive perimeter profitability.

The role involves supervising itinerant operational teams, planning external interventions with internal stakeholders, and ensuring compliance with safety, warranty, and pricing policies while developing customer loyalty.

Qualifications

• 2 to 3 years' higher education in a technical field and/or 5 years' significant experience preferred.
• Technical skills in mechanical, electrical, hydraulics.
• English level (B1).

Responsabilités

• Coordinate, optimize and control operations (specific tools, specifications, authorizations, deadlines, prevention plans, etc.).
• Plan external interventions in collaboration with internal stakeholders.
• Carry out customer visits to assess service quality and report findings to stakeholders.
• Ensure compliance with warranty policy in collaboration with technical management.
• Implement manufacturers' equipment upgrade programs.
• Collect receivables for the business with support teams.
• Update pricing conditions for customer accounts (hourly rates, travel, etc.).
• Develop customer loyalty and after-sales in your sector (prospecting, visits, offers).
• Advise customers on equipment management with sales teams.
• Draw up and negotiate quotations (work, parts).
• Maintain customer files in the business tool and ensure information reliability.
• Resolve customer disputes with internal stakeholders.
• Apply health and safety rules and environmental rules within scope.

Connaissances

General management

Commercial knowledge

IT tools

Health & safety

Management

English (B1)

Formation

Technical degree or equivalent experience

Description du poste

Monnoyeur Group is seeking a Service Manager to guarantee quality, conformity and deadlines for interventions, manage the equipment fleet and drive perimeter profitability.

The role involves supervising itinerant operational teams, planning external interventions with internal stakeholders, and ensuring compliance with safety, warranty, and pricing policies while developing customer loyalty.