Field Service Engineer - Northern France

OSI Systems, Inc; Le Rivage; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A technology company in France is seeking a Field Service Engineer to oversee maintenance and repair of cargo vehicle inspection systems. The ideal candidate will have extensive experience with complex technical systems and strong communication skills in both French and English. Responsibilities include troubleshooting, managing vehicle servicing, and ensuring compliance with safety standards. This role promotes a collaborative work environment and values integrity and teamwork.

Qualifications

• Extensive experience with complex technical systems including engines and electrical systems.
• Mercedes truck experience is advantageous.
• Knowledge of hydraulic, electrical, and electro-mechanical systems.

Responsabilités

• Lead and perform maintenance and repairs on CVI systems.
• Serve as the primary technical contact ensuring timely issue resolution.
• Conduct troubleshooting and fault diagnosis on CVI systems.

Connaissances

Experience with complex technical systems

Strong verbal and written communication

Ability to work independently

Effective communication skills

Fluency in French and English

Formation

Engineering qualification (BTEC, City & Guilds, HNC)

Description du poste

Overview

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud.

Role Overview

As a Field Service Engineer based in France, you will oversee effective maintenance and repair of Cargo Vehicle Inspection (CVI) systems. You will foster a collaborative work environment, drive service excellence, and support continuous improvement initiatives.

Responsibilities

• Lead and perform maintenance and repairs on CVI systems (M60, P60, ZBV).
• Serve as the primary technical contact for France and Belgium, ensuring timely issue resolution.
• Conduct troubleshooting and fault diagnosis on CVI systems and subsystems.
• Manage Mercedes vehicle servicing including oil, lubricant, and filter changes.
• Plan and execute scheduled maintenance and system repairs.
• Respond to third-line technical support requests from engineers and customer representatives.
• Provide defect liability and post-acceptance support for CVI equipment.
• Complete and review service documentation and update technical databases.
• Ensure all issued equipment is maintained in safe and operational condition.
• Promote respectful customer interactions, considering cultural and language differences.
• Enforce health and safety practices and uphold company values of Integrity, Innovation, Accountability, and Teamwork.
• Report quality issues and ensure ISO compliance.

Qualifications

• Extensive experience with complex technical systems including engines, drives, PLCs, transmitters, receivers, electrical systems, IT components, and generators.
• Mercedes truck experience is advantageous.
• Ability to work independently with limited resources.
• Strong verbal and written communication skills for technical issues.
• Engineering qualification such as BTEC, City & Guilds, HNC or equivalent.
• Knowledge of hydraulic, electrical, and electro-mechanical systems.
• Understanding of IT networking solutions (e.g., CCNP or equivalent).
• Familiarity with integrated systems including PLCs, HV systems, and radar.
• Relevant practical experience will be considered.
• Effective communication and interpersonal skills for managing cross-cultural teams.
• Fluency in French and English.