Field Service Engineer - France

SolarEdge Technologies; Troyes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading energy technology company based in Troyes is looking for a Technical Support Specialist. This role requires 3+ years of technical experience and involves providing support and training on SolarEdge products while traveling to various customer sites. The ideal candidate will possess strong interpersonal skills and relevant certifications, contributing to a sustainable future in the energy sector.

Qualifications

• 3+ years of hands-on experience in a technical role, including at least 1 year in a customer-facing position.
• Valid driver's license and working at heights license required.
• Ability to travel to various sites as needed.

Responsabilités

• Provide technical support and training on SolarEdge products.
• Travel to customer sites for service and repairs.
• Manage performance reporting and configurations of installations.

Connaissances

Interpersonal skills

Problem-solving

Attention to detail

Formation

Electrical contractor's license

CEC accreditation

Outils

Apollo

ATE

Server Admin

Description du poste

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we’re a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI‑based energy management. We’re committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that’s always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

Location: North France

What will you be doing?

• Serve as a regional resource for issue resolution over the phone with qualified personnel when on site.
• Train, assist, and support system troubleshooting with SolarEdge products in the field, and resolve field problems.
• Propose alternative system designs internally to achieve better functionality – applying best practices and efficient design methods.
• Travel to installers or end‑user customers to provide service or emergency repair (fix, replace, install inverters and optimizers, communication equipment, and SE accessories such as CCG, sensors, meters, etc.).
• Assist and approve commissioning of residential or commercial solar systems and provide a final commissioning report.
• Ensure all qualifications remain up to date, including CPR, First Aid, LVR, driver’s license, car certificates, and certificates for tools and PPE.
• Collaborate with operations to validate authorization for releasing parts needed to solve customer and contractor issues.
• Manage the configuration database of customer installations/sites for performance reporting, replacements, or troubleshooting purposes.
• Advise customers on equipment operation, maintenance, or programming.
• Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before arrival on site.
• Write reports for every site visit and lodge them in the CRM. Resolve cases lodged by customers in CRM.

Requirements

• 3+ years of hands‑on experience in a technical role, including at least 1 year in a customer‑facing position.
• Electrical contractor’s license & CEC accreditation.
• Valid driver’s license.
• Ability to travel to sites, predominantly intra‑state, but also nationally.
• Excellent interpersonal skills and proven ability to build rapport and maintain strong working relationships with customers, peers, and managers.
• Familiarity with service tools – Apollo, ATE, Server Admin.
• Self‑contained and self‑organized working style.
• Working at heights license.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.