Field Service Engineer

SmartRecruiters, Inc.; Vannes; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Hybrid work

Family health insurance

Premium equipment

Company car

Travel insurance

Long-term rewards

Share purchase

Continuous learning

Team events

Résumé du poste

TOMRA Food is seeking a Field Service Engineer to join our team in France. You will be responsible for commissioning, operating, testing and maintaining our food sorting systems, with extensive on-site work and travel.

Role includes training customers, diagnosing issues, and coordinating with internal teams to improve support processes. A BAC+2 in a related field is required, with fluency in French and English at B2 level.

Qualifications

• On-site preventive and corrective maintenance experience.
• Willingness to travel up to 80% within France and some international travel.
• Good IT, networking, and PC configuration understanding.
• Valid driver’s license required.
• Ability to build strong relationships with customers and teams.

Responsabilités

• Deliver field service work to meet cost and time objectives.
• Ensure TOMRA Food sorting machines perform optimally and reliably.
• Diagnose and repair equipment issues on site.
• Install, adjust, and commission TOMRA Food equipment as needed.
• Provide training to customers on operations and maintenance.
• Maintain detailed field reports for follow-up and invoicing.
• Travel up to 80% of the time, mainly in France.

Connaissances

On-site maintenance

Travel up to 80%

Driver's license

French language

English B2

Formation

BAC+2 in Electronics/Automation

Industrial maintenance background

Description du poste

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting‑edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top‑notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

This role offers the perfect blend of hands‑on work and independent problem‑solving, making it an ideal fit for a passionate engineering enthusiast.

Role and Responsibilities

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow‑up procedures.
• Domestic travel up to 80% of the time.

Qualifications

• Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.
• Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
• Proven experience in on‑site preventive and corrective maintenance, supporting industrial customers.
• Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.
• Good understanding of IT, networking, and PC configuration.
• A valid driver’s license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.

Additional Information

What we offer:

• Up to 10% Annual Bonus – Performance‑based STI tied to your success & company goals
• Fully Flexible Hybrid Work – Home‑based contract with modern work‑life balance
• 100% Company‑Paid Family Health Insurance – Comprehensive coverage for you + your whole family
• Premium Equipment – Latest laptop, mobile phone, PPE & professional workwear
• Company Car + Fuel/Charging Card – Modern vehicle for work & private use
• All Travel Covered – Expenses + full travel insurance paid by TOMRA
• Long‑Term Rewards – Jubilee recognition every 5 years
• Share Purchase Opportunity – Buy TOMRA shares on attractive terms
• Continuous Learning – Tailored training & development via TOMRA Learn
• Team Fun – Regular social activities & events with great colleagues