Field Hardware Engineer, HPC

Mistral

Paris

Sur place

EUR 65 000 - 90 000

Plein temps

14 jours+

Générateur de candidature

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Avantages offerts par ce poste

Competitive salary and equity package

Health insurance

Transportation allowance

Sport allowance

Meal vouchers

Private pension plan

Generous parental leave policy

Résumé du poste

Mistral is seeking a Field HW Engineer to support one of France’s largest GPU/CPU clusters. You will understand end-to-end systems, perform complex interventions, and guide L1 engineers on site—without direct line management.

This is an on-site, multi-site field role with mobility across the Paris area. You will work hands-on across compute, storage, interconnect and cooling, driving reliability and scale while collaborating with the Hardware Ops team.

Qualifications

5+ years in data center/server hardware or L2/L3 hardware support in production (HPC/AI/Cloud).
End-to-end hardware expertise across CPU/memory/PCIe, NICs, PSUs, drives, network and cooling.
Diagnostics depth: analyze BMC/IPMI logs, Linux logs, crashes; perform root-cause analysis.
Safety and discipline: impeccable ESD/LOTO/PPE habits; auditable work.
Willingness to travel between sites (Paris area or nearby regions, occasionally in Europe or US).

Responsabilités

Plan and execute vendor-level or multi-node interventions with risk assessment and rollback; coordinate with vendors.
Read system indicators and logs to identify root causes across compute, storage, interconnect, cooling.
Coach L1 engineers during live operations and ensure safe practices.
Develop and improve SOPs/checklists; build small automation (Python/Bash) for ops tasks.
Ensure audit-ready tickets, evidence and change traces.
Plan spares strategy and track failure trends; drive proactive vendor actions.

Connaissances

End-to-end hardware

Diagnostics depth

Safety & discipline

Communication & mentoring

Mobility travel

Python

Outils

iDRAC

iLO/IPMI

RAID/storage basics

InfiniBand/Ethernet

Description du poste

About Mistral

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work.

We are a dynamic, collaborative team passionate about AI and its potential to transform society.

Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.

Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers.

Role summary

Our compute footprint is growing fast to support our science and engineering teams. We’re hiring a Field HW Engineer to understand end-to-end systems, execute complex/vendor-level interventions, and guide L1 engineers on site—without direct line management. You’ll work hands-on across compute, storage, interconnect and cooling to keep one of France’s largest GPU/CPU clusters healthy and scalable.

Location: Bruyères-le-Châtel — on-site, field role (multi-site mobility: Paris area and nearby)

Reporting line: Hardware Ops

Impact

Compute is a key lever for Mistral’s success and our largest spend item.
Direct impact on scale: you’ll restore service on complex incidents and raise the bar on reliability as we grow.
Enable breakthrough AI: your work unlocks science & engineering teams to deliver state-of-the-art AI.

What you will do

Lead complex interventions: plan and execute vendor-level or multi-node operations (e.g., full rack work, intricate recabling, post-restart diagnosis), own risk assessment/rollback, and coordinate with vendors (RMA/escalations).
Advanced diagnostics: correlate symptoms across compute, storage, interconnect, cooling; read system indicators (LED/POST/beep), BMC/IPMI consoles, and logs to identify root causes.
Guide and uplift L1s: coach on safe practices (ESD/LOTO), first-line triage, rack craftsmanship, documentation quality; pair on tricky procedures. (No people management.)
Process & automation: improve SOPs/checklists; propose/build small automation (Python/Bash) for photo/serial capture, inventory sync, dashboards/alerts; shorten MTTR.
Safety & compliance: enforce lockout/tagout, ESD, PPE; ensure audit-ready tickets, evidence and change traces.
Parts & logistics (advanced): plan spares strategy, track failure trends, and drive proactive vendor actions.

About you

5+ years in data center/server hardware or L2/L3 hardware support, with proven complex hands-on work in production (HPC/AI/Cloud at scale).
End-to-end hardware expertise: comfortable across CPU/memory/PCIe cards (incl. accelerators), NICs, PSUs, drives, network, power and cooling (including DLC); strong judgment on when/how to escalate.
Diagnostics depth: confident in analyzing BMC/IPMI logs, linux software logs and crashes simple CLI checks; methodical root cause analysis.
Safety & discipline: impeccable ESD/LOTO/PPE habits; zero rough handling; clean, labeled, auditable work.
Communication & mentoring: crisp status/handovers; able to coach L1s during live operations. Provide technical documentations to L1s or other team
Mobility: willing to travel between sites (Paris area or nearby regions, occasionally in Europe or US).

Nice to have

Vendor tools (iDRAC/iLO/IPMI), RAID/storage basics (NVMe/SAS/SATA), high-speed interconnect (Ethernet/InfiniBand).
Coding/automation (Python/Bash) for small ops tools and reporting.
Experience with ticketing (Jira/ServiceNow), inventory/RMA flows, vendor coordination.

What we offer