Field Clinical Specialist – Transcatheter Mitral & Tricuspid Therapies
Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. The Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit pursues innovative technologies to address unmet clinical needs.
The Field Clinical Specialist develops clinical education materials and provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.
Responsibilities
- Certify centers, physicians and related staff per EW SOPs.
- Interact with KOL and proctors.
- Provide education on device handling, implantation, and troubleshooting techniques.
- Develop and improve training curriculum, materials, and tools based on clinical trial experience and EW guidelines.
- Educate and train physicians, hospital personnel and staff on technical matters through one‑on‑one ad hoc training sessions and in‑service programs.
- Provide follow‑up support during commercial procedures.
- Plan and implement growth strategies within focused accounts in partnership with Sales and Sales Management.
- Execute upselling initiatives in key strategic accounts with Business Managers.
- Validate software and hardware updates in the field as applicable.
- Maintain product knowledge, physiology, anatomy, and market applications.
- Review clinical support activities, market changes, and competitive activity with NSM and Sales Specialist.
- Perform other incidental duties as required.
Qualifications
- 3 years of experience in related medical device and/or clinical roles, e.g., CathLab Nurse.
- Bachelor's degree in a related field; training experience in a clinical/technical environment is preferred.
- Experience in interventional cardiology or a related area (structural heart, coronary, etc.) strongly preferred.
- High flexibility with frequent regional travel.
- Fluency in English (professional working proficiency).
Additional Skills
- Proficiency with MS Office Suite and general office machinery.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Strong problem‑solving and critical‑thinking abilities.
- Understanding of cardiovascular science, anatomy, pathology, and physiology.
- Knowledge of medical device regulatory requirements, device accountability, and adverse event reporting.
- Confidentiality and discretion in handling sensitive information.
- Attention to detail and ability to manage competing priorities in a fast‑paced environment.
- Team player, capable of inter‑departmental collaboration and representing the organization on projects.
- Professional interaction with all organizational levels and adherence to company rules and safety protocols.
Benefits
- Competitive compensation and benefits package.
- Flexible working hours and remote working options.
- Profit sharing.
- Risk life insurance.
- Comprehensive medical plan (including online access to healthcare).
- Service awards.
- Works council social and cultural activities.
- Enhanced leave benefits.
- Employee stock purchase program.
- Employee assistance program.
- Comprehensive wellness program (onsite gym, yoga, Pilates, massages, healthy lifestyle workshops, etc.).
Legal and Safety Requirements
All Healthcare Interacting positions require COVID-19 vaccination. Candidates must provide proof of full vaccination or a valid religious or medical exemption.