Experience Greece-French-Speaking Customer Care Specialist for Travel Platform

Cross Border Talents; Lille; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A multinational client is seeking Customer Support Representatives fluent in French and English to assist customers with reservations and payments. The role can be remote for Greece-based candidates or onsite in Athens. Candidates must possess strong communication skills and a customer-oriented attitude. This role also offers flight ticket reimbursement for relocating employees, with a start date of 17 October 2025.

Prestations

Flight ticket reimbursement

Rotational shifts

Qualifications

• C2+ fluency in French and minimum B2 in English.
• Ability to work rotational shifts.
• EU citizenship or valid work permit for Greece.

Responsabilités

• Deliver professional customer support in French and English.
• Handle inquiries regarding reservations and cancellations.
• Guide customers through online processes.

Connaissances

Fluency in French

Good command of English

Strong communication skills

Problem-solving skills

Customer-oriented attitude

Description du poste

Thinking of changing scenery?

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) -speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Location: Athens, Greece

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

• Deliver professional customer support in French and English
• Handle inquiries regarding reservations, cancellations, payments, and account issues
• Guide customers through online processes and ensure seamless problem resolution
• Maintain a high level of empathy, professionalism, and efficiency
• Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

• Fluency in French (C2+) and good command of English (B2 minimum)
• Strong communication and problem-solving skills
• Customer-oriented attitude and ability to work in a fast-paced environment
• Availability to work rotational shifts, Monday to Sunday
• EU citizenship or valid work permit for Greece

Important Considerations-Relocating Candidates:

-Flight tickets reimbursement with first salary

-Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation

-Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

• Remote within Greece: Apply by 3 October 2025
• Onsite relocating to Athens: Apply by 10 October 2025