European Payroll Service Delivery Manager

Ramboll; France; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Ramboll is seeking a European Payroll Service Delivery Manager to ensure accurate, compliant payroll across Europe within a hybrid/remote delivery model. You will interface with Ramboll, payroll vendors, HR, Finance, ICT and other stakeholders to own service performance, governance, escalations, and continuous improvement initiatives.

You will lead payroll transformation, country onboarding, and implementations while strengthening controls, processes, and knowledge management across Ramboll’s

Qualifications

• Experience managing multi-country payroll operations or payroll service delivery within an outsourced or vendor-led model.
• Experience managing third-party payroll vendors, contracts, SLAs, KPIs, governance forums and improvement activities.
• Strong stakeholder management, with ability to influence HR, Finance, ICT and senior leaders.
• Proven ability to lead governance, incident management, projects and continuous improvement.
• Excellent English and German communication skills.

Responsibilities

• Own the operational and governance relationship with external payroll providers, including scope and vendor accountability.
• Manage payroll service performance via SLAs, KPIs, calendars, governance meetings, root-cause analysis and action plans.
• Serve as escalation point for HR, Finance, ICT, vendors and senior stakeholders across Europe.
• Support payroll transformation, country onboarding, acquisitions, migrations, automation, and AI-enabled improvements.
• Maintain governance, controls, audit readiness, and disaster recovery planning for payroll services.

Skills

Multi-country payroll

Vendor governance

SLAs & KPIs

Stakeholder management

English & German communication

Education

Payroll qualification (CIPP/IPASS)

Tools

Workday

Papaya Global

ServiceNow

Job description

Job Description

European Payroll Service Delivery Manager

Location - Europe (Hybrid / Remote)

Reporting to: Global Head of Payroll & Benefits

Are you motivated by ensuring employees are paid accurately, compliantly, and on time across multiple countries? Are you excited by building scalable payroll service governance, strong vendor partnerships, and technology-enabled ways of working? Are you a collaborative leader who enjoys influencing stakeholders and driving continuous improvement?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Payroll & Benefits team as our new European Payroll Service Delivery Manager and work with us to close the gap to a sustainable future.

Your new role

As our new European Payroll Service Delivery Manager, you will ensure the successful delivery of payroll services across Europe, acting as the primary interface between Ramboll, payroll vendors and their local subcontractors, HR, Finance, ICT, and other key stakeholders. You will be part of our Global Payroll & Benefits function, working across a European hybrid and remote delivery model. In this role, you will own service performance, vendor governance, escalations, operational continuity, and continuous improvement initiatives. You will lead service governance, support payroll transformation and country implementations, and help strengthen processes, controls, and knowledge management across Ramboll’s European payroll landscape. This is a strong opportunity to shape payroll service excellence in a global, foundation‑owned organisation where people, sustainability, and long‑term thinking guide how we work.

Your key responsibilities will be:

• Owning the operational and governance relationship with external payroll providers, including service scope, contractual commitments, out‑of‑scope requests, and vendor accountability.
• Managing payroll service performance through SLAs, KPIs, payroll calendars, governance meetings, root‑cause analysis, corrective actions, and continuous service improvement.
• Acting as a key escalation and stakeholder contact for HR, Finance, ICT, vendors, and senior business stakeholders across Europe, providing clear communication on risks, issues, upcoming changes, and improvement initiatives.
• Supporting payroll transformation, new country onboarding, acquisitions, integrations, payroll migrations, automation, AI‑enabled improvements, and service readiness activities.
• Maintaining strong payroll governance, controls, audit readiness, compliance‑risk oversight, operating procedures, knowledge transfer, disaster recovery planning, and service continuity.

About you

• Experience managing multi‑country payroll operations or payroll service delivery, ideally within an outsourced or vendor‑led operating model.
• Experience managing third‑party payroll vendors, service contracts, SLAs, KPIs, governance forums, and performance improvement activities.
• Strong stakeholder management and influencing skills, with the ability to work confidently with HR, Finance, ICT, vendors, and senior business leaders.
• Proven ability to lead service governance, incident management, project delivery, service recovery, continuous improvement, and change initiatives.
• Excellent communication skills in English and German.

It would also be beneficial if you have experience with Workday, Papaya Global, ServiceNow, or similar HR/payroll technologies, experience within a shared services or global business services environment, a payroll qualification such as CIPP, IPASS or equivalent, or knowledge of European payroll compliance requirements.

What we can offer you

• Flexible work environment, including hybrid or remote ways of working where relevant to the role and location.
• Commitment to your development.
• Leaders guided by our Leadership Principles.
• A culture that welcomes you as the unique person you are.
• Inspiration from colleagues, clients, and projects.
• The long‑term thinking of a foundation‑owned company.
• The opportunity to shape payroll service excellence across Europe.
• Collaboration with international stakeholders and exposure to modern HR and payroll technologies.

Ready to join us?

Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume, and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you do not meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

Deadline: 14/08/2026

Do you have any questions?

Contact – Talent Acquisition Advisor, George Westwood – [e-mail]

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [e-mail] with such requests.