Europe Head of Guest Operations & Experience

AccorCorpo; Issy-les-Moulineaux; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading hospitality firm in France seeks a Head of Guest Operations to shape exceptional guest experiences across Europe. This pivotal role requires operational excellence, visionary leadership, and the ability to manage diverse teams efficiently. Ideal candidates will have over 8 years of relevant experience and be fluent in English and French, with a proactive approach to management in a dynamic environment.

Prestations

Flexible work options

Health insurance for dependents

Meal vouchers

Qualifications

• 8+ years of experience in operations management, vendor management, or client relations within a contact center.
• Proven experience in managing large-scale operations.
• Familiarity with contact center technologies, KPIs, and best practices in customer service.

Responsabilités

• Lead the deployment of a dynamic global operations strategy across Europe.
• Oversee the performance of Contact Centers across 5+ locations.
• Cultivate strong partnerships with BPO vendors.

Connaissances

Leadership

Analytical skills

Team management

Fluent in English and French

Proactive approach

Formation

Bac +4/5 in business/operations management

Description du poste

A leading hospitality firm in France seeks a Head of Guest Operations to shape exceptional guest experiences across Europe. This pivotal role requires operational excellence, visionary leadership, and the ability to manage diverse teams efficiently. Ideal candidates will have over 8 years of relevant experience and be fluent in English and French, with a proactive approach to management in a dynamic environment.