Engagement Delivery Senior Manager

Salesforce; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Salesforce is seeking an Engagement Delivery Senior Manager for our Professional Services team to lead complex, enterprise-scale customer transformations and shape the next generation of delivery in the Agentic Era.

You will own end-to-end engagements, interface with senior executives, and drive hybrid delivery models that combine humans and AI agents while ensuring governance, quality and value. Travel regionally and internationally as needed.

Qualifications

• Experience leading complex external customer engagements.
• Ability to mentor senior team members and engage with executives.
• Ability to navigate ambiguity and manage risks.
• Demonstrated leadership across distributed teams.
• Proven delivery on time and within budget.

Responsabilités

• Own the engagement end-to-end and lead multidisciplinary project teams.
• Be the primary customer interface and trusted advisor to senior executives.
• Lead enterprise programmes with plans, timelines, risks, resources and budgets.
• Lead hybrid delivery models (humans + AI agents) with governance and quality.
• Own project financial performance and forecast.

Connaissances

Project management

Delivery management

Stakeholder management

French & English

Agile methodologies

Formation

PMP certification

SAFe certification

Scrum certification

Description du poste

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an innovative and experienced Engagement Delivery Senior Manager (Senior Project Manager) for our Professional Services team to lead complex, enterprise‑scale customer transformations and help shape the next generation of delivery in the Agentic Era.

Engagement Delivery Managers are accountable for the successful delivery of our most complex and strategic programmes, overseeing our teams to drive successful customer outcomes with our implementations. They actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

As Agentic AI fundamentally reshapes how technology is implemented, this role will also help evolve our delivery models, combining human expertise and AI capabilities to drive greater speed, quality and customer value.

Your Impact

• Own the engagement end‑to‑end, providing leadership, direction and accountability across complex, multidisciplinary project teams.
• Be the primary customer interface and trusted advisor to senior business and technology executives, ensuring strong governance, communication and alignment throughout the engagement.
• Lead complex enterprise programmes, owning project plans, timelines, dependencies, risks, resources and budgets to ensure successful delivery.
• Lead increasingly hybrid delivery models (humans + AI agents), applying our evolving agentic delivery approach to effectively orchestrate human and agent capabilities while maintaining clear accountability, quality and governance.
• Apply Agentic AI to improve delivery efficiency and challenge traditional assumptions around staffing, effort and delivery velocity, while maintaining strong execution discipline and customer outcomes.
• Operationalise and continuously improve AI-enabled delivery practices and metrics, measuring execution, productivity, quality, speed and customer value across engagements.
• Drive teams through the software engineering lifecycle using Agile methodologies and embed AI-enabled practices across areas such as estimation, documentation, testing and risk management.
• Anticipate and remove obstacles, manage complex cross‑functional dependencies and proactively address risks before they impact customer outcomes.
• Own project financial performance, including resource allocation, utilisation, budget, margin and forecast.
• Lead end‑to‑end implementation planning, including requirements, risk & issue management, testing, business readiness, cut‑over and deployment.
• Partner with account teams to identify opportunities to extend the Salesforce footprint and unlock additional customer value.

Basic Qualifications

• Proven experience in Project / Program / Delivery Management, with direct accountability for complex external customer engagements, including leading project teams of 20+ members and managing significant budgets and schedules.
• Demonstrated ability to lead enterprise‑wide engagements, mentor senior team members and engage effectively with senior business and technology executives.
• Demonstrated ability to navigate ambiguity, proactively manage complex project risks and lead difficult conversations with senior stakeholders.
• Demonstrated ability to balance business and technical requirements, identify complex dependencies, and develop robust project plans and reliable estimates.
• Proven track record of delivering high‑quality outcomes on time and within budget.
• Ability to effectively lead distributed project teams and maintain clear communication with remote consultants.
• Outstanding leadership, interpersonal, communication and stakeholder management skills.
• Demonstrated practical understanding of Agentic AI and its application to enterprise delivery.
• Ability to challenge established delivery models and translate AI opportunities into practical, scalable ways of working.
• Project Management Methodology Certification such as PMP, SAFe or Scrum.
• Proficiency in French and English.
• Available to travel regionally and occasionally internationally depending on customer needs.

Preferred Qualifications

• Experience within the Salesforce ecosystem, consulting or enterprise‑scale cloud transformation.
• Experience with business process expertise around an industry vertical such as Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail or Logistics.
• Track record as a trusted advisor to senior business and technology executives.
• Hands‑on experience with Agentforce or other agentic/generative AI technologies applied to real‑world delivery scenarios.
• Pre‑sales and enterprise change management experience.
• Experience with enterprise‑scale integration solutions and cloud technology.
• Experience implementing enterprise‑scale CRM solutions across processes such as Sales, Service, Marketing or Commerce.

Votre Impact

• Assumer la responsabilité de l'engagement de bout en bout, en assurant le leadership, l'orientation et la redevabilité au sein d'équipes projet complexes et multidisciplinaires.
• Être l'interface client principale et le conseiller de confiance auprès des dirigeants métier et technologiques senior, en garantissant une gouvernance, une communication et un alignement solides tout au long de l'engagement.
• Piloter des programmes d'entreprise complexes, en assurant la responsabilité des plans de projet, des échéanciers, des dépendances, des risques, des ressources et des budgets pour garantir une livraison réussie.
• Piloter des modèles de delivery de plus en plus hybrides (humains + agents IA), en appliquant notre approche de delivery agentique en évolution pour orchestrer efficacement les capacités humaines et celles des agents, tout en maintenant une redevabilité, une qualité et une gouvernance claires.
• Appliquer l'IA Agentique pour améliorer l'efficacité de la livraison et remettre en question les hypothèses traditionnelles en matière de staffing, d'effort et de vélocité de livraison, tout en maintenant une forte discipline d'exécution et des résultats client solides.
• Opérationnaliser et améliorer continuellement les pratiques et indicateurs de delivery basés sur l'IA, en mesurant l'exécution, la productivité, la qualité, la rapidité et la valeur client à travers les engagements.
• Guider les équipes à travers le cycle de vie de l'ingénierie logicielle en utilisant des méthodologies Agile, et intégrer des pratiques basées sur l'IA dans des domaines tels que l'estimation, la documentation, les tests et la gestion des risques.
• Anticiper et lever les obstacles, gérer des dépendances transversales complexes et traiter les risques de manière proactive avant qu'ils n’impactent les résultats client.
• Assumer la responsabilité de la performance financière du projet, notamment l'allocation des ressources, l'utilisation, le budget, la marge et les prévisions.
• Piloter la planification de l’implémentation de bout en bout, incluant les exigences, la gestion des risques et des incidents, les tests, la préparation métier, la bascule (cutover) et le déploiement.
• Collaborer avec les équipes commerciales pour identifier des opportunités d'étendre l’empreinte Salesforce et de débloquer une valeur client supplémentaire.

Qualifications De Base

• Expérience avérée en gestion de projet / programme / delivery, avec une responsabilité directe sur des engagements clients externes complexes, incluant la direction d'équipes projet de 20+ membres et la gestion de budgets et de calendriers significatifs.
• Capacité démontrée à piloter des engagements à l’échelle de l’entreprise, à encadrer des membres seniors de l’équipe et à interagir efficacement avec des dirigeants métier et technologiques senior.
• Capacité démontrée à naviguer dans l’ambiguïté, à gérer proactivement des risques projet complexes et à mener des conversations difficiles avec des parties prenantes seniors.
• Capacité démontrée à équilibrer les exigences métier et techniques, à identifier des dépendances complexes, et à élaborer des plans de projet solides et des estimations fiables.
• Expérience avérée de livraison de résultats de haute qualité dans les délais et le budget impartis.
• Capacité à piloter efficacement des équipes projet distribuées et à maintenir une communication claire avec des consultants à distance.
• Compétences exceptionnelles en leadership, relations interpersonnelles, communication et gestion des parties prenantes.
• Compréhension pratique démontrée de l'IA Agentique et de son application au delivery d’entreprise.
• Capacité à remettre en question les modèles de delivery établis et à traduire les opportunités liées à l'IA en méthodes de travail pratiques et évolutives.
• Certification en méthodologie de gestion de projet telle que PMP, SAFe ou Scrum.
• Maîtrise du français et de l’anglais.
• Disponibilité pour se déplacer régionalement et occasionnellement à l’international selon les besoins des clients.

Qualifications Préférées

• Expérience au sein de l’écosystème Salesforce, du conseil ou de la transformation cloud à l’échelle de l’entreprise.
• Expérience en expertise métier liée à un secteur vertical tel que les services financiers, les télécoms, la santé et les sciences de la vie, l’industrie manufacturière, le commerce de détail ou la logistique.
• Expérience reconnue en tant que conseiller de confiance auprès de dirigeants métier et technologiques senior.
• Expérience pratique avec Agentforce ou d’autres technologies d’IA agentique/générative appliquées à des scénarios de delivery réels.
• Expérience en avant‑vente et en gestion du changement à l’échelle de l’entreprise.
• Expérience avec des solutions d’intégration à l’échelle de l’entreprise et les technologies cloud.
• Expérience dans l’implémentation de solutions CRM à l’échelle de l’entreprise couvrant des processus tels que les ventes, le service, le marketing ou le commerce.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, transfer, reduction in workforce, recall, training, and education. Recruiting, hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.