Employee Experience Specialist

360Learning; Paris; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

1 month parental leave for second non-

Flex hours

Job summary

360Learning is seeking a People Experience Specialist to drive the operational execution of our global L&D, employee engagement, facilities and CSR initiatives. You will manage daily workflows, maintain the 360Learning course catalog, and support onboarding and reporting.

You will collaborate with HROps and HRBP, ensuring training processes, office operations, and compliance run smoothly while building scalable admin solutions.

Qualifications

• 1+ years of experience in L&D Operations, People Ops, HR administration, or facilities coordination.
• Experience handling day-to-day workplace operations and meeting administrative deadlines.
• Strong spreadsheet skills to collect CSR data, prepare CSE reports, and analyze training requests.
• Fluent in French and English (written and spoken).
• Experience with LMS platforms (360Learning) or similar tools is a plus.

Responsibilities

• Drive the operational execution of global L&D, Employee Engagement, Facilities, and CSR initiatives.
• Manage daily L&D workflows and maintain the 360Learning course catalog.
• Support engagement survey logistics and coordinate learning events.
• Handle day-to-day office facilities requests and onboarding workflows.
• Compile regulatory HR/CSE training reports.
• Triage training requests and maintain course hygiene on 360Learning and Confluence.
• Manage engagement pulse surveys on Lattice.
• Track CSR data and produce monthly People Experience dashboards.

Skills

L&D Operations

People Ops

HR administration

Facilities coordination

Event planning

French & English

Data reporting

Tools

360Learning

Lattice

Confluence

Trello

HiBob

Excel

Google Sheets

Job description

As People Experience Specialist, you will drive the operational execution of our global Learning & Development, Employee Engagement, Facilities, and CSR initiatives. You will manage daily L&D workflows, maintain our 360Learning course catalog, support engagement survey logistics, coordinate learning events, handle day-to-day office facilities requests, and compile regulatory HR/CSE training reports.

Reporting to the People Experience Lead and collaborating closely with HROps and HRBP, you will ensure our training processes, office facilities operations, onboarding workflows, and administrative compliance run efficiently, accurately, and smoothly.

Within 1 month, you will:

• Immerse yourself in our Convexity culture and master our tool stack (360Learning, Lattice, Confluence, Trello, Bob, Excel/Google Sheets)
• Learn our L&D administrative workflows, vendor management protocols, facilities management routines, and CSE reporting requirements
• Take ownership of incoming employee training requests, office access/badge logistics, mail/package distribution, and ad hoc helpdesk tickets

Within 3 months, you will:

• Triage and process employee training requests against our Learning Allowance guidelines
• Maintain internal course hygiene on our 360Learning platform (catalog updates, tagging, content cleanups across 700+ courses) and on Confluence (knowledge base)
• Manage administrative launch and reminder schedules for engagement pulse surveys on Lattice
• Manage day-to-day facilities operations (office access badges, mail/deliveries, basic maintenance coordination, ad hoc assistance tickets)
• Collect raw HR data for CSR reporting (carbon footprint metrics, EcoVadis documentation, and standard HR answers for Sales RFPs)
• Compile quarterly and annual CSE (Comité Social et Économique) mandatory training reportings in coordination with HR Ops

Within 6 months, you will:

• Handle event logistics for internal workshops, coaching co-dev groups, team-building gatherings, and company-wide Learning Days
• Assist in creating and updating learning assets (short modules, onboarding checklists, tutorial videos, slide decks)
• Track training completion rates, survey participation metrics, and produce monthly People Experience dashboards
• Support daily office logistics and ad-hoc facility projects, including space planning, access management, and adapting our workspace to evolving business needs

Within 12 months, you will:

• Operate with full autonomy across routine L&D administration, facilities logistics, engagement survey support, and CSE compliance reporting
• Identify operational bottlenecks and propose automated workflows between 360Learning, HRIS (HiBob), and administrative tracking tools

The Skill Set:

• 1+ years of experience in L&D Operations, People Ops, HR administration, workplace/facilities coordination, or event planning (internships/apprenticeships included)
• Comfort handling day-to-day workplace operations (badges, deliveries, ad hoc assistance tickets, maintenance follow-up)
• High comfort with spreadsheets (pivot tables, formulas) to collect CSR raw data, prepare CSE reports, and analyze training requests
• Rigorous organization, strong multi-tasking skills, and strict respect for administrative deadlines
• Tech savvy: comfortable with tools like learning platforms (360Learning), HR systems and Google Workspace
• Fluency in French and English (written and spoken)
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC

Interview Process:

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our People Experience Lead
• Case Study Meeting with our People Experience Lead and our HR Business Partner
• Clarification Meeting with our HR Operations Associate
• Culture Fit Meeting with our Chief People Officer
• Offer !

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!