ECOM Front-End Application Support

DIM; Paris; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

DIM Brands International (DBI) is seeking an ECOM Front-End Application Support specialist to ensure reliable ECOM operations across France and Italy. You will deliver first-line support for incidents, coordinate with IT, and drive improvements for service performance in a fast-paced, cross-functional setting.

The role requires hands-on application support experience in ECOM, with knowledge of PIM, CRM, and database basics (SQL).

Qualifications

• Experience in application support within the ECOM technology landscape, ideally including PIM, ECOM applications, and CRM.
• Strong customer orientation and commitment to end-user support.
• Structured, solution-oriented approach to problem solving.
• Ability to prioritize effectively and manage follow-up with accountability.
• Clear communication skills and confidence in working with diverse stakeholders.
• Basic database knowledge, with SQL preferred.
• Familiarity with core project management methodologies.

Responsabilités

• Deliver first-line functional support for ECOM application incidents and service requests.
• Coordinate resolution activities with business users and IT counterparts.
• Identify recurring issues and drive practical improvements to enhance service performance.
• Maintain clear documentation of processes, known issues, and support procedures.
• Ensure effective communication and follow-up across technical and non-technical stakeholders.
• Contribute to the continuity and efficiency of ECOM and DTC operations in the supported markets.

Connaissances

ECOM support

PIM

CRM

Customer focus

Problem solving

Prioritization

Communication

SQL

Outils

Quable

Shopify

Klaviyo

Description du poste

DIM Brands International (DBI)is an environmentally & socially responsible marketer and manufacturer of underwear under some of the strongest brands in the world (DIM, Nur Die, Lovable, Abanderado…) for the whole family. DIM is the market leader in the French market and the favorite brand of French consumers, Nur Die is market leader in the German Mass market, La Senza is market leader in women underwear in Canada, Lovable is a strong second in the Italian lingerie market. We are proud to be part of Regent group, including other fashion brands such as Petit Bateau (Kids Wear), Club Monaco (Designer Men’s and Women’s clothing), Bally (a luxury leather good brand), Escada (a luxury brand for women’s fashion).

Founded in 1960, DBI has a long tradition of innovation and excellence. Since 2022, the company has regained its independence and intends to accelerate its growth by relying on a clear strategy based on four axes: the development of its leading brands, a strong program of product innovations, a strong omnichannel strategy and a continuous operational excellence program. “Simplification and Scale” is our strategic motto. Our ambition is to open a new cycle of profitable growth and bring the DIM brand to its full global potential.

DBI headquarter is in Rueil-Malmaison, greater Paris area, with subsidiaries across Europe (DACH, Italy, Iberia, Eastern Europe). Its Supply Chain center (manufacturing and logistics) is based in Autun, Burgundy, where more than 5 billion tights have been produced since DIM was founded! Moreover, we are deeply committed to a dynamic ESG strategy, structured around 3 pillars: Planet, Product, People.

The ECOM Front-End Application Support role is responsible for ensuring the reliability, continuity, and operational effectiveness of ECOM application support across France and Italy. The position plays a key role in maintaining service quality, resolving incidents efficiently, and supporting the business through stable day-to-day operations.

Core Responsibilities

• Deliver first-line functional support for ECOM application incidents and service requests.
• Coordinate resolution activities with business users and IT counterparts.
• Identify recurring issues and drive practical improvements to enhance service performance.
• Maintain clear documentation of processes, known issues, and support procedures.
• Ensure effective communication and follow-up across technical and non-technical stakeholders.
• Contribute to the continuity and efficiency of ECOM and DTC operations in the supported markets.

Candidate Profile

We are seeking a hands-on, service-driven professional with solid application support experience in an ECOM environment. The ideal candidate combines operational discipline with business awareness and demonstrates the ability to work effectively in a fast-paced, cross-functional setting.

Required profile includes:

• Experience in application support within the ECOM technology landscape, ideally includingPIM, ECOM applications, and CRM.
• Strong customer orientation and commitment to end-user support.
• Structured, solution-oriented approach to problem solving.
• Ability to prioritize effectively and manage follow-up with accountability.
• Clear communication skills and confidence in working with diverse stakeholders.
• Basic database knowledge, with SQL preferred.
• Familiarity with core project management methodologies.

Hard Skills

• Basic understanding of database architecture and data management concepts.
• Familiarity with functional data flows.
• Understanding of standard retail store infrastructure models.
• Basic knowledge of Quable, Shopify, and Klaviyo.
• Familiarity with Waterfall, Agile, and Lean methodologies.