Director, Customer Insight & Experience – Europe

Sage City; Paris; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Sage, basé à Paris La Défense, cherche un Directeur Insight & Experience pour l’Europe en mode hybride. Vous serez le partenaire clé des dirigeants sur les perspectives client et le pilotage de l’expérience client à l’échelle européenne.

Vous combinez expertise en insight, stratégie et gestion des parties prenantes, avec une capacité à transformer les données en actions impactantes et à influencer les priorités produit et go-to-market.

Qualifications

• Expérience significative en Insight client, étude de marché, expérience client ou insights stratégiques.
• Capacité à influencer les décideurs et à communiquer des recommandations claires.
• Maîtrise des approches qualitatives et quantitatives et du storytelling des données.

Responsibilities

• Diriger l’agenda Insight & Experience pour l’Europe et travailler avec les dirigeants sur les priorités stratégiques.
• Transformer les insights clients en recommandations actionnables pour le business et les produits.
• Collaborer avec Product, Marketing, Customer Success et leadership régional pour stimuler la croissance.
• Établir des relations avec les parties prenantes à travers la France, l’Espagne, l’Allemagne et d’autres marchés européens.

Skills

Customer Insight

Market Research

Customer Experience

Stakeholder Management

Qualitative Research

Quantitative Research

French & English

Tools

AI-enabled analytics tools

Job description

Nom du poste à pourvoir Director, Customer Insight & Experience – EuropeDescription du poste Director, Customer Insight & CX for Europe - SAGE - CDI - Paris La Défense - HybridEvery great business decision starts with understanding customers!At Sage, we're building the next generation of customer-centric, AI-powered business solutions. As our new Director, Customer Insight & Experience, you will play a pivotal role in shaping how customer, market and experience insights influence strategic decisions across Europe.This is an opportunity to combine strategic thinking, customer insight expertise and executive-level stakeholder management within a global organization undergoing significant transformation.You won't simply report on customer feedback. You'll help shape the future of Sage by ensuring the voice of the customer influences our strategy, product innovation, go-to-market approach and customer experience initiatives.What you'll do :As the primary Customer Insight & Experience business partner for Europe, you will work closely with senior leaders across Product, Marketing, Customer Success and Regional Leadership.You will:• Lead the Customer Insight & Experience agenda across Europe.• Drive a culture where customer and market insights inform business decisions at every level.• Partner with Regional Managing Directors and senior leadership teams to influence strategic priorities.• Translate customer, market and experience insights into actionable recommendations.• Support regional growth strategies, customer experience improvements and product innovation initiatives.• Work closely with Product Marketing Management (PMM), Brand, Product, Customer Success and In-Life teams.• Develop trusted stakeholder relationships across France, Spain, Germany and broader European markets.• Facilitate workshops, storytelling sessions and insight-sharing activities that bring customer needs to life.• Leverage Sage's global Customer Insight & Experience Centre of Excellence in London and ensure regional business needs are represented.• Synthesize multiple sources of customer intelligence including Voice of Customer programmes, market research, customer feedback, customer communities and AI-enabled insight platforms.• Act as a thought leader and advocate for customer-centricity throughout Sage.About the team :The Customer Insight & Experience team sits within Sage's Strategy & Technology Office and plays a critical role in helping Sage understand customers, evaluate market opportunities and drive customer-led growth.The team operates through a hub-and-spoke model. While major global research programmes are managed by the central Centre of Excellence, this position serves as the strategic advisor and regional partner for Europe, ensuring customer insights are translated into meaningful business action.Responsabilités principales What we're looking for:We're looking for someone who combines strategic insight expertise with exceptional relationship-building skills.You may currently be:• Director of Insight• Head of Customer Insight• Head of Market Research• Senior Insight Manager• Customer Experience Strategy Leader• Strategic Insights ConsultantEssential experience :• Significant experience in Customer Insight, Market Research, Customer Experience or Strategic Insights.• Experience influencing senior stakeholders and executive leadership.• Strong background in both qualitative and quantitative research methodologies.• Experience translating complex data into compelling business stories and recommendations.• Experience partnering with cross-functional teams across Product, Marketing and Commercial organizations.• Strong business acumen and ability to connect insight with business outcomes.• Fluency in French and English.Preferred experience :• SaaS, technology or B2B environments.• Experience working in both agency and client-side environments.• Exposure to AI-enabled research and analytics tools.• International or multi-country leadership experience.What makes you successfulYou are:• Naturally curious and customer obsessed.• Commercially minded and strategically focused.• Comfortable influencing at executive level.• Energetic, proactive and relationship-oriented.• A strong storyteller who can turn data into action.• Confident challenging assumptions and driving change.• Passionate about creating customer-centric cultures.Why Sage?At Sage, you'll have the opportunity to influence business decisions on a European scale, work with senior leaders across the organization and help shape the future of customer-led growth within a global technology company.If you're excited by the opportunity to combine insight, strategy, innovation and customer impact, we'd love to hear from you.#LI-JR2Fonction CEO OfficePays FranceLieu ParisWork Place type HybridPrésentation de Sage Travailler chez Sage, c’est accompagner des millions de petites et moyennes entreprises à travers le monde, en leur apportant des solutions technologiques qui les aident à travailler plus efficacement et à gagner en agilité. Nous développons des logiciels qui allègent les tâches administratives, pour permettre à nos clients de consacrer moins de temps à la gestion et plus de temps au développement de leur activité.Nos équipes rassemblent des profils engagés, qui font de la croissance professionnelle une priorité, prennent des décisions ambitieuses et se mobilisent pour aller au bout de leurs projets. Ils travaillent sur des sujets à fort impact, tout en développant leurs compétences, en affinant leur expertise et en créant une vraie valeur pour nos clients.Découvrez notre culture et nos avantages : sage.com/careers/working-at-sageNous valorisons les parcours et les individualités de chacun. Nous serions ravis de vous accueillir si vous êtes à l’aise dans un environnement ouvert à tous les profils, toutes les identités, toutes les convictions et toutes les façons de travailler.Si vous avez besoin d’aide pour postuler, vous pouvez contacter [e-mail].