Directeur(trice) du service clients

FRA; Bagneux; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading service company in Île-de-France is seeking an experienced manager to oversee operations and a large team. You will ensure top-quality customer service and manage both sales and service teams. The ideal candidate has extensive customer service operations experience and a degree in a relevant field. Fluency in English is required.

Qualifications

• Requires a degree in Business or related field.
• At least ten years of customer service operations experience.
• Must have experience in marketing sales or operations.
• Fluent in English.

Responsabilités

• Responsible for managing a service of more than 30 employees.
• Ensures customers receive the best sales service possible.
• Directs customer service operations to handle claims effectively.
• Maintains balance between divisions supported.

Connaissances

Debugging

Computer Networking

ConnectWise

PKI

PowerShell

Windows

C#

Automotive Diagnostics

Medical Imaging

Azure

Technical Support

Troubleshooting

Formation

Degree in Business or related field

Description du poste

Responsibilities

• Responsible for managing a service of more than 30 employees.
• Ensures that customers receive the best sales service possible.
• Directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
• Maintains balance between divisions supported; understands their sales initiatives products and distribution methods.
• Strives to get maximum utilization out of sophisticated telecommunications equipment and mainframe system.

Qualifications

• Requires a degree in Business or related field and at least ten years of customer service operations experience or equivalent prior management experience.
• Must have experience in marketing sales or operations.
• Fluent in English.

Independence Level / Reports to

• Manages coordinates and assigns workloads.
• Trains motivates promotes and disciplines personnel based on company policy. Typically has both nonexempt and exempt direct reports.
• Works within department operational policies and procedures.
• Reports to General Director.

Key Skills

• Debugging
• Computer Networking
• ConnectWise
• PKI
• PowerShell
• Windows
• C#
• Automotive Diagnostics
• Medical Imaging
• Azure
• Technical Support
• Troubleshooting

Employment Details

Employment Type : Full-Time

Experience : years

Vacancy : 1