Digital Workplace System Analyst | Analyste de systèmes pour le lieu de travail numérique

World Health Organization; Lyon; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An international health organization in Lyon seeks a Digital Workplace Specialist to manage and enhance IT services. The role involves administering solutions, ensuring cybersecurity, and providing user support. Candidates should have over 5 years of experience in IT services and proficiency in Microsoft 365. A salary of EUR 3,766 per month plus additional benefits is offered.

Prestations

Health insurance

Leave and allowances for dependent family members

Qualifications

• 5+ years of relevant experience in managing IT services.
• Excellent knowledge of English or French.

Responsabilités

• Ensure smooth integration of services in IARC.
• Administer the solutions of the IARC Digital Workplace.
• Provide second-level support to users.
• Ensure security of services and applications in the portfolio.

Connaissances

Strong systemic intelligence

Organization and problem-solving abilities

Ability to work autonomously

Advanced knowledge of Microsoft Office 365

Programming language (PowerShell, .Net Framework)

Formation

Completion of secondary school education

University degree in computer science

Outils

Microsoft 365 Administration Centers

Description du poste

Purpose of Position

The International Agency for Research on Cancer (IARC), part of the World Health Organization (WHO), is based in Lyon, France, and is dedicated to promoting global collaboration in cancer research.

The Services to Science and Research (SSR) branch supports IARC's scientific mission by efficiently managing the Agency's resources and delivering key administrative services. This includes ensuring risk mitigation and implementing strategies that strengthen capacities and maximize IARC's impact.

Within SSR, the Information Technology Services (ITS) unit is responsible for maintaining and enhancing IARC's IT services and infrastructure.

ITS's core functions include IT governance, information systems, digital workplace management, scientific IT support, cyber security, and hybrid infrastructure.

Description of Duties

Under the supervision of the Information System Officer, the incumbent supports a portfolio of services of the IARC Digital Workplace. They ensure smooth integration of those services in the overall IARC landscape and act as a reference on the technology stacks associated with those services and as a focal point for in-house solutions based on these stacks. They also provide support for related IT subjects in areas of expertise.

Summary of Designated Duties

1. Build and pursue evolution of the Digital Workplace
   1. Gather, refine and write specifications to fulfill IARC needs.
   2. Implement and integrate services and components related to technical specifications.
   3. Help integrate new services according to IT roadmap and implementation plan.
   4. Assist in migrating and decommissioning legacy systems and reducing technical debt.
2. Administer the solutions of the IARC Digital Workplace (product owner)
   1. Ensure continuous run of the services in the portfolio.
   2. Stay abreast of the evolutions and enhance existing services.
   3. Anticipate impactful changes.
   4. Transfer knowledge to the IT support and operational team for efficient support.
   5. Solve problems escalated by the IT support and operations teams.
3. Support users
   1. Participate in the change management process, facilitating user adoption.
   2. Prepare user documentation (procedures, training materials, user manuals, presentations).
   3. Offer second‑level support to users.
   4. Identify or build training courses, documentation, training materials and guidelines for all activities under the incumbent's responsibility.
4. Cybersecurity
   1. Ensure the security of the services and applications in the portfolio (enforcing policies, monitoring, correcting & reporting) according to IARC/WHO cyber security guidelines.
   2. Collaborate with the Information Security Officer and the IT department in ensuring the implementation of IT Roadmap area on Cyber Security.
   3. Promote secure usage of the services and applications among IARC employees and collaborators.

WHO Competencies

• Technical Expertise
• Producing results
• Moving forward in a changing environment
• Teamwork
• Communication

Skills

Essential

• Strong systemic intelligence
• Organization and problem‑solving abilities
• Capacity to work on parallel projects and tasks
• Ability to work autonomously and to prioritize in a changing environment
• Ability to write end‑user documentation and training
• Demonstrated tact, professionalism, and flexibility in assisting others
• Appetite to adopt and advocate for new technologies
• Advanced knowledge of Microsoft Office 365 (Teams, OneDrive, Exchange, SharePoint Online)
• Workflow systems
• Programming language (PowerShell, .Net Framework)
• Microsoft 365 Administration Centers

Desirable

• Trainer capacity (certification)
• MS Certification
• Knowledge of SharePoint 2013
• Knowledge of Active Directory and Azure AD
• Knowledge of Nintex K2 or similar Workflow platform
• Familiarity with Enterprise Resource Planning (ERP) systems
• Robotic Process Automation (RPA) solutions
• Knowledge of WordPress

Required Qualifications

Education

Essential: Completion of a secondary school education, plus two years of specialized studies in computer science, information technology or relevant field recognized by a diploma (BTS, DUT, license, license pro or equivalent).

Desirable: University degree in computer science, information technology or relevant field.

Professional Experience

Essential: At least five years of relevant experience in managing IT services.

Desirable: Work experience at the international level, especially working with or within organizations of the UN family.

Use of Language Skills

Excellent knowledge of English or French with working knowledge of the other language.

Remuneration

The fixed remuneration for the above position currently amounts to EUR 3,766 per month and is expressed net of income tax but before deduction of the employee share contributions for mandatory participation in the United Nations Joint Staff Pension Fund (UNJSPF) and in the Organization's private insurance plans covering health, accident, illness, and disability.

Other benefits include different types of leave and allowances for dependent family members.

Employment Status

International civil servant.

Diversity and Inclusion Statement

IARC / WHO is committed to creating a diverse and inclusive environment of mutual respect. The organization recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic, or socio‑economic backgrounds, or any other personal characteristics. IARC / WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and under‑represented participating states are strongly encouraged to apply. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process.