Developer Support Engineer: Customer-Focused Troubleshooter

Enea AB; Clichy; Presencial; EUR 55.000 - 90.000; Jornada completa

Descripción de la vacante

Enea Embedded Security is seeking a Developer Support Engineer to help customers maximize the value of Enea’s SDK-based software. You will troubleshoot, analyze code, and collaborate with R&D and project teams to deliver advanced technical solutions across diverse environments.

This hands-on role requires strong software development and problem-solving skills, with the ability to learn quickly and support customer integrations and performance optimizations.

Formación

• Bachelor's degree in Computer Science, Information Systems, or a related field, with a specialization in networking or systems programming.
• Up to 3 years of experience in software development, technical support engineering, and customer-facing engineering roles.
• Strong proficiency in C programming on x86/Linux platforms is mandatory.
• Basic understanding of multi-threaded application development and concurrent programming techniques.
• Working knowledge of Linux development tools (compilers, debuggers, build systems).
• Familiarity with debugging and profiling tools to identify and resolve performance bottlenecks.
• Basic understanding of IP networking protocols and network stack behavior.
• Experience with scripting languages such as Python, Bash, or similar for automation and troubleshooting is a plus.

Responsabilidades

• Manage customer support cases from initiation to resolution, ensuring SLA compliance.
• Analyze and troubleshoot complex software issues, including reproducing problems and developing test scenarios.
• Develop code fixes and custom integrations when required to resolve customer issues.
• Collaborate with R&D, Sustaining Engineering, and Custom Project teams to deliver timely, high-quality solutions.
• Conduct technical follow-up with customers to confirm resolution and satisfaction.
• Prepare detailed reports such as root cause analyses and escalation reviews and recommend process improvements.
• Contribute suggestions for tools, processes, and other related topics.
• Assist Project Managers in resolving technical issues quickly during project execution.
• Interface with Project Managers, and Customers.
• Assist the Pre-sales Engineer to accelerate the resolution of technical issues.
• Support the Pre-sales Engineer during product evaluation.
• Interface with Pre-Sales, Account Manager, and Customers.

Conocimientos

C programming

Linux

Python

Bash

Multi-threading

Debugging tools

Educación

Bachelor's degree in Computer Science or related field

Herramientas

GDB

Git

Descripción del empleo

Enea Embedded Security is seeking a Developer Support Engineer to help customers maximize the value of Enea’s SDK-based software. You will troubleshoot, analyze code, and collaborate with R&D and project teams to deliver advanced technical solutions across diverse environments.

This hands-on role requires strong software development and problem-solving skills, with the ability to learn quickly and support customer integrations and performance optimizations.