Datacenter IT Team Leader

WebHosting; Paris; Ibrido; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Scaleway is seeking a Datacenter IT Team Leader to oversee high-density datacenter hardware, lead a team on-site in the Paris region, and maintain strict production KPIs. The role involves hands-on maintenance, diagnostics, and coordination with suppliers to protect Scaleway’s operational interests.

You will report to the Datacenter IT Manager within Datacenter Operation Management, working in a fast-paced, collaborative environment across multiple facilities.

Competenze

• Experience leading IT teams in high-density datacenters.
• Hands-on hardware diagnostics, testing, and repair.
• Ability to manage incidents and coordinate with suppliers on site.

Mansioni

• Serve as a technical role model on the ground, upholding operational excellence and mentoring technicians.
• Assemble, rack, cable, and configure servers and hardware in datacenter spaces.
• Perform complex hardware diagnostics and component replacements.
• Coordinate on-site activities with external service providers and suppliers.
• Process and track internal incidents (Jira Service Management), assets (Odoo), and reporting (Google Sheets) within SLAs.
• Maintain vigilance on high-value hardware, safety protocols, and access controls.

Conoscenze

Team leadership

Datacenter operations

Diagnostics

Cable management

SLA awareness

Strumenti

Jira Service Management

Odoo

Google Sheets

Descrizione del lavoro

Hybrid Full-time Not specified Operations

Job Description

OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located inParis, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU?

Driven by our continuous growth and expanding infrastructure needs, we are seeking a dedicated Datacenter IT Team Leader to join our team.

Your core mission will be to maintain, diagnose, and repair IT hardware within our high-density datacenter environments while setting technical standards and ensuring regional production KPIs. You will assemble racks, perform optoelectronic testing (fiber, copper, reflectometer, optical tracer), resolve hardware issues, and lead by example on the field to protect Scaleway’s operational interests.

YOUR FUTURE TEAM

We work in a collaborative, fast-paced, and results-oriented environment where continuous improvement and service excellence drive our daily operations. You will join a team of technical experts in your cluster (Paris North or South region). You will work daily alongside your peers on-site in datacenter facilities, interacting directly with key infrastructure suppliers, as well as internal stakeholders and client-facing internal teams.

Your future management structure: You will report directly to the Datacenter IT Manager within the Datacenter Operation Management organization.

Work Location & Environment: Full-time on-site position across our datacenter facilities in the Paris region, based in either our North cluster (Saint-Ouen-l’Aumône) or South cluster (Vitry-sur-Seine), with direct daily interaction with site suppliers and technical teams.

YOUR DAILY ROUTINE

Team Guidance & Quality Assurance: Serve as a technical role model on the ground, upholding operational excellence, enforcing best practices, and mentoring local technicians.

Hardware Maintenance & Assembly: Assemble, rack, cable, and configure servers and hardware equipment within strictly regulated datacenter spaces.

Diagnostics & Troubleshooting: Perform complex hardware diagnostics, component replacements, and fiber/copper cable testing using optical tracers and reflectometers.

On-Site Coordination & Escorts: Act as the primary operational contact on-site, supervising and escorting external service providers and suppliers.

Service Desk & Asset Management: Process and track internal incident tickets (Jira Service Management), asset flows (Odoo), and reporting (Google Sheets) within strict SLA timeframes.

Operational Vigilance: Maintain constant vigilance regarding high-value hardware, physical handling safety, and restricted access protocols, proactively flagging risks to management.

WHAT YOU WILL FIND AT SCALEWAY ++++

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

Discovery call with a Talent Acquisition Manager (30min)

Technical & Role Interview with the Datacenter Operations Manager (1h)

Final Interview with the Datacenter IT Technicians Team (1h)