Data Center Operations Specialist IV — Customer Focus

Equinix, Inc.; Saint-Denis; On-site; EUR 32,000 - 46,000; Full time

Job summary

Equinix, Inc. is seeking an Operations Associate to support data center activities including queue management, installation tasks, cross-connects, and tiered testing.

You will work closely with cross-functional teams to keep customer deployments on schedule and ensure high-quality service. The role emphasizes documentation, stakeholder coordination, and on-site support for access control, alarms, and incident resolution.

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience.
• Ability to read and interpret installation plans and schematics.
• Familiarity with data center operations and cross-connect processes.

Responsibilities

• Queue management and reporting to ensure timely handling of requests.
• Supports installations including rack and stack tasks and reading installation plans.
• Performs cross-connect installation and testing activities with guidance.
• Supports testing and troubleshooting of layer 1–3 circuits; escalates as needed.
• Monitors stock levels and coordinates with teams for materials.
• Provides on-site customer support and access control where required.
• Coordinates projects with vendors and ensures quality checks on deployments.
• Completes assigned training and may guide junior team members.

Skills

Queue management

Cross-functional collaboration

Documentation

Reading installation plans

Customer service

Problem solving

Attention to detail

On-site support

Education

High school diploma

Tools

Rack and stack equipment

Installation plans reading

Cross-connect testing tools

Job description

Equinix, Inc. is seeking an Operations Associate to support data center activities including queue management, installation tasks, cross-connects, and tiered testing.

You will work closely with cross-functional teams to keep customer deployments on schedule and ensure high-quality service. The role emphasizes documentation, stakeholder coordination, and on-site support for access control, alarms, and incident resolution.