Data & AI Operations Lead: Scale, Reliability & Insight

Stellantis; Poissy; On-site; EUR 70,000 - 100,000; Full time

Job summary

Stellantis is seeking a Senior IT Operations Manager for its Poissy site to ensure reliable, secure, and efficient operation of business applications and data platforms. You will oversee end-to-end application lifecycles, coordinate AMS providers, manage incidents, and drive continuous service improvement aligned with business priorities.

The role requires strong data platform experience, BI tool proficiency (Qlik, Power BI, Foundry, Snowflake, Databricks), and a solid ITIL background.

Qualifications

• Experience managing modern data platforms and BI tools.
• Understanding of ETL/ELT processes, orchestration frameworks (ADF, DBT, DLTHub).
• Data observability practices and data quality enforcement.
• Familiarity with cloud environments and distributed data architectures.
• Strong knowledge of ITIL processes (Incident, Problem, Change, Service Request).
• Experience with ticketing tools (ServiceNow).
• Experience with monitoring tools and practices for applications and data pipelines (logs, alerts, KPIs).
• Ability to coordinate cross-functional teams and vendors, driving execution and accountability.
• Strong communication skills, with the ability to translate technical topics into business impact.

Responsibilities

• Oversee the end-to-end operations of business applications and data platforms, ensuring availability, performance, and continuous alignment with business requirements.
• Supervise all phases of the application lifecycle (deployment, evolution, maintenance, decommissioning), ensuring adaptability to changing business needs and technology evolution.
• Manage and coordinate AMS service providers, ensuring performance, cost control, and full compliance with SLAs/OLAs. Drive accountability and continuous service improvement.
• Lead the resolution of major incidents and critical issues, ensuring timely recovery, clear communication, and structured root cause analysis with preventive actions.
• Oversee change management processes, ensuring proper risk assessment, planning, and execution with minimal disruption to business operations.
• Ensure data pipeline stability and data quality by monitoring ETL processes, managing data incidents (e.g. discards), and enforcing data validation and quality checks.
• Define, monitor, and report KPIs/SLAs related to application and data operations (availability, latency, data freshness, incident resolution time).
• Identify improvement opportunities across operations, automation, and monitoring, and implement initiatives to enhance efficiency and user satisfaction.
• Act as the main point of contact for business and IT stakeholders, ensuring alignment on priorities, transparent communication, and effective escalation management.

Skills

Data platforms

BI tools

ETL/ELT

Cloud environments

ITIL processes

ServiceNow

Monitoring tools

Stakeholder coordination

Communication skills

Cross-functional leadership

Tools

Qlik

Power BI

Foundry

Snowflake

Databricks

Job description

Stellantis is seeking a Senior IT Operations Manager for its Poissy site to ensure reliable, secure, and efficient operation of business applications and data platforms. You will oversee end-to-end application lifecycles, coordinate AMS providers, manage incidents, and drive continuous service improvement aligned with business priorities.

The role requires strong data platform experience, BI tool proficiency (Qlik, Power BI, Foundry, Snowflake, Databricks), and a solid ITIL background.