Customs Solutions Support (H/F)

CLASQUIN; Lyon; On-site; EUR 42,000 - 66,000; Full time

Job summary

CLASQUIN, a French international freight forwarder, is seeking a Customs Solutions Support in Lyon (Head Office). You will animate a network of Key Users, deliver ongoing training, and manage Customs solutions with Cargowise One across France, Spain, Germany, and the US.

Frequent travel within Western Europe and some North America travel are expected. You should be comfortable in English; Spanish is a plus.

Qualifications

• Experience in customs brokerage in France and with any customs modules on the market.
• Familiarity with Cargowise One TMS by WiseTech Global is a plus.
• Willingness to travel domestically and within Western Europe frequently; some travel to North America.

Responsibilities

• Animate a network of Key Users within the customs teams and organize regular training courses.
• Support level 2 of Cargowise One customs module for multiple regions.
• Define and promote data, solution and governance standards in customs workflows.
• Coordinate testing and validation of end-to-end customs solutions with integrations to Cargo Community Systems.
• Provide documentation and training materials for end-users.

Skills

Customs brokerage

Training delivery

Tools

Cargowise One

Job description

CLASQUIN is a French international freight forwarder.

The group operates in the Overseas sector and coordinates the transport of goods by sea, air and land on behalf of its customers.

The company stands out for its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

We are constantly growing through our offices in Europe, Asia, America and Africa, and are constantly looking for the architects of tomorrow who will pave the new roads to the future, in harmony with our commitment to the environment and our strong corporate culture.

Joining a stimulating and caring environment, in which you can develop your full potential and your skills by taking on challenges on a daily basis.

Growing autonomously within a team focused on excellence.

Adhere to our values: enthusiasm, professionalism and integrity.

Clasquin is looking for a Customs Solutions Support based in Lyon (Head Office)

Your missions will be:

Key users animation & training

Animate a network of Key Users within the customs teams

Elaborate/Update Training strategy and organize regular training courses

Organize webinars for the customs & freight forwarding teams and animate training campaigns as part of our global business solutions teams

Address customs processes continuous improvement leveraging our Customs modules and more broadly the digital solutions at your disposal

Assess any local compliance needs, propose an appropriate solution and deploy it within customs & freight forwarding teams

Assess needs from customs Key Users and propose a compatible process with an end to end view while respecting our core processes

Pilot customs/risk KPI with customs managers and propose plan of actions in case of deviation (process, organization, training…)

Implement core customs processes within the perimeter you are assigned to

Propose adjustments to better match local usages

Drive associated change requests & follow up on results with editor partners

Customs Solutions Management

Support level 2 of Cargowise One customs module (for France, Spain, Germany, US…) using incidents management system

Manage/Support integration with Cargo Community Systems and ensure end to end testing and validating of solutions

Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)

Define and promote standards for data, solutions & governance

Ensure follow-up & monitoring

Test new releases related to customs modules

Review new functionalities and propose deployment /activation

Requirements for this permanent contract:

You have an experience in customs brokerage in France as well as with any customs modules on the market. An experience on Cargowise One TMS by WiseTech Global is a plus.

You are willing to travel domestically and within Wester Europe frequently. Some punctual travels in North America

Must be comfortable in English. Spanish is an asset

Our jobs are open to everyone! We are convinced that the diversity and inclusion of talent in our international network contributes to maintaining a virtuous balance. We are committed to equal opportunities and strive to build teams with different profiles.

If we can make your recruitment experience more comfortable, please let us know.