Customer Support Specialist (French Speaker)

Cross Border Talents; Strasbourg; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

A customer service company is hiring for an on-site customer service role in Lisbon. The position requires fluency in French and a good level of English. Candidates will assist customers via phone, email, and chat, resolving issues and ensuring a high-quality customer experience. Excellent communication skills and a professional demeanor are essential. The role includes benefits like a welcome bonus, relocation package, and health insurance.

Prestations

Welcome Bonus: 3000

Relocation Package

Meal Allowance: 7.23 per working day

Transport Allowance: 20 per month

Health Insurance available from day 1

Qualifications

• C2 level in French is required.
• B2 level in English is preferred.

Responsabilités

• Assist customers via phone, email, and chat.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users.
• Work with internal teams for smooth customer experience.

Connaissances

Strong communication skills

Customer support experience

Problem-solving skills

Empathy

Description du poste

Are you ready for your next career step under the Portuguese sun? Were hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Welcome Bonus: 3000

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment (maximum 12 months), rent 280/month, all bills included directly deducted from salary

• Meal Allowance: 7.23 per working day

• Transport Allowance: 20 per month

• Health Insurance: Available from day 1 (with a monthly contribution); becomes free after 6 months of contract

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!