Customer Support Specialist (French + English)

Essence Coaching Group; Lyon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer support firm is seeking a Customer Support Representative fluent in French and English to join their dynamic team. Responsibilities include troubleshooting technical issues, handling customer requests, and assisting with spare parts. The ideal candidate has 1-2 years of experience in a BPO setting. This role offers a competitive salary of 1700 EUR gross per month, with potential for a hybrid work model after 6 months.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Qualifications

• Fluent in French and English at an advanced level.
• At least 1-2 years of work experience in BPO or experience with US customers.

Responsabilités

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Connaissances

French - C1

English - C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Attention to detail

Description du poste

Overview

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Benefits

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.