Customer Support Specialist

Browse AI; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A tech company specializing in data extraction is seeking a Customer Support Specialist to troubleshoot issues for users and provide live demonstrations. The ideal candidate will have experience with HTML and be proficient in English. Responsibilities include assisting customers and contributing to the knowledge base. This role requires a minimum 4 hour overlap with the PST timezone.

Qualifications

• Experience with HTML or similar programming languages.
• Ability to overlap a minimum of 4 hours with the PST timezone.
• Experience working with ticketing platforms.

Responsabilités

• Frontline troubleshooting of issues for our entire customer base.
• Fluently communicate with customers to uncover and assist in solving issues.
• Provide live demonstrations and tutorials to users.

Connaissances

HTML

English proficiency

Cross-functional collaboration

Outils

Ticketing platforms

Intercom

Notion

Description du poste

We help enterprises extract publicly available web data at scale - making it easier to access and leverage the data they need without writing a single line of code. Our no-code solution allows users to train robots in minutes to scrape, monitor, and automate data extraction from any website, handling billions of data records reliably and securely.

Our platform caters to a wide range of industries, supporting both technical teams centralizing data operations and business users seeking seamless, non-technical data extraction. We enable companies to transform websites into real-time data pipelines within minutes, seamlessly integrating with over 7,000 applications through our powerful integrations.

Key Responsibilities

• Frontline troubleshooting of issues for our entire customer base
• Fluently communicate with customers to uncover and assist in solving issues
• Contribute FAQ’s to our knowledge base
• Capturing and reporting of bugs to the engineering team
• Own first line communication with our users providing a great experience
• Provide live demonstrations and tutorials to users

Requirements

• Have worked with HTML or another similar programming language
• Ability to have a minimum 4 hour overlap with the PST timezone
• High proficiency in English both spoken and written
• Ability to work cross functionally with multiple ongoing deadlines
• Experience working with ticketing platforms

Nice to haves

• Experience with Regex and Xpath
• Prior experience with web scraping tools
• Experience with Intercom and Notion a plus

The pay range for this role is: