Customer Support - Remote from Greece

PlanetJobs; Strasbourg; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading customer support company in Strasbourg seeks a Customer Support Specialist. Responsibilities include communicating with customers through various channels, troubleshooting mobile devices, and maintaining customer satisfaction. The ideal candidate should be fluent in French, have strong troubleshooting skills, and possess great communication abilities. The position offers relocation support, a competitive salary, and professional growth opportunities.

Prestations

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary

Health care benefits

Full training by certified instructors

Professional growth and development opportunities

Free online Greek language courses

Great working environment with relaxing break areas

Qualifications

• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Responsabilités

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure they close efficiently.
• Maintain high customer satisfaction representing a major brand.
• Provide troubleshooting for mobile devices.
• Assist customers in managing their accounts and passwords.
• Set up repairs for hardware-related issues.
• Escalate unresolved cases to 2nd level support.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Description du poste

What you will do :

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring :

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer :

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type

Full Time

Experience

years

Vacancy

1