Customer Support - Remote from Greece

PlanetJobs; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A customer support company in Paris is seeking a Customer Support Specialist fluent in French. You will assist customers via phone and chat, troubleshoot mobile devices, and ensure high satisfaction. Prior experience is advantageous. The company offers relocation support, a competitive salary, and opportunities for professional growth.

Prestations

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary plus 2 extra salaries per year

Health care benefits

Professional growth and development opportunities

Free online Greek language courses

Qualifications

• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Responsabilités

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they close in an efficient and timely manner.
• Provide troubleshooting for mobile devices.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Description du poste

Responsibilities

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Qualifications

What you will bring :

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Benefits

What We Offer :

• Relocation support: Flights, accommodation & housing assistance all at no cost to you
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors on products and customer service techniques
• Professional growth and development opportunities
• Special events, community involvement and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1