Customer Support - Remote from Greece

PlanetJobs; Nice; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A customer service company in Nice is seeking a customer support representative to assist clients through phone, chat, and email. Key qualifications include fluency in French and experience with mobile devices. The role offers a competitive monthly salary, relocation support, and full training. Join a dynamic team in a state-of-the-art working environment.

Prestations

Relocation support

Competitive salary

Health care benefits

Professional growth opportunities

Free online Greek language courses

Qualifications

• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Responsabilités

• Communicate with customers via phone chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.

Connaissances

Fluency in French

Intermediate English

Communication skills

Troubleshooting skills

Description du poste

What you will do

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support: Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors on products and customer service techniques
• Professional growth and development opportunities
• Special events community involvement and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1