Customer Support - Remote from Greece

PlanetJobs; Montpellier; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading customer service provider in Montpellier is looking for a Customer Support Representative. You will communicate with customers, provide troubleshooting for mobile devices, and ensure cases are efficiently closed. Candidates should be fluent in French and have strong communication skills. This role offers competitive compensation and relocation support assistance.

Prestations

Relocation support

Competitive salary with extra bonuses

Health care benefits

Professional growth opportunities

Free online language courses

Qualifications

• Fluency in French is required.
• Prior customer support experience is preferred.
• Strong troubleshooting skills are essential.

Responsabilités

• Communicate with customers via phone, chat, and email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Outils

iOS

MacOS

Description du poste

What you will do

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1