Customer Support - Remote from Greece

PlanetJobs; Marseille; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading customer support company in Marseille is hiring for a full-time customer support role. Candidates should be fluent in French and have strong communication and troubleshooting skills. The position includes benefits like relocation support and full training. Join a dynamic team committed to customer satisfaction.

Prestations

Relocation support

Competitive monthly salary

Health care benefits

Professional growth opportunities

Free online language courses

Qualifications

• Fluency in French is essential.
• Prior customer support experience is preferred.
• Familiarity with iOS and/or MacOS is a plus.

Responsabilités

• Communicate with customers via phone, chat, and email.
• Provide troubleshooting for mobile devices.
• Escalate unresolved issues to higher support.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Description du poste

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Qualifications

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Benefits

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type

Employment Type: Full Time

Experience

Experience: years

Vacancy

Vacancy: 1