Customer Success Specialist - Analytics

Mercor; Paris; Sur place; EUR 35 000 - 52 000; Plein temps

Résumé du poste

Mercor in Paris is seeking Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles to review, assess, and provide structured feedback on domain-specific documents.

You will contribute to quality assurance, collaborate with cross-functional teams, and support clients through clear communication and detailed analysis.

Qualifications

• Bachelor’s degree is required.
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsabilités

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of evaluated materials.

Connaissances

Excel

PowerPoint

Word

Document review

Analytical thinking

Written communication

Formation

Bachelor's degree

Description du poste

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada