Customer Success Specialist

TRX; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A customer-centric solutions firm is seeking a Customer Success Manager in Paris, France. The role involves acting as the main point of contact for customers, monitoring satisfaction and overall account health, and supporting onboarding and training. Candidates should have a Bachelor's degree and 3+ years of relevant experience, particularly in enterprise or regulated industries. Familiarity with CRM tools and strong communication skills are essential. This position offers the chance to build relationships in the nuclear sector.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Experience in the nuclear or energy sector is beneficial but not required.
• Familiarity with CRM tools is necessary.

Responsabilités

• Act as the main point of contact for customers after they begin using the company’s products.
• Support onboarding and training for customers.
• Monitor customer usage, satisfaction, and overall account health.

Connaissances

Customer Success

Relationship Building

Problem Solving

Communication Skills

Formation

Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field

Outils

CRM tools (Salesforce, HubSpot, Gainsight)

Description du poste

Key Responsibilities

• Act as the main point of contact for customers after they begin using the company’s products or services.
• Support onboarding and training to help customers get started quickly and confidently.
• Monitor customer usage, satisfaction, and overall account health to identify potential issues early.
• Build and maintain strong relationships with customers in the nuclear sector.
• Work closely with internal teams (Sales, Product, Engineering, Support) to communicate customer feedback and needs.
• Conduct regular check‑ins and reviews to ensure customers are meeting their goals.
• Identify opportunities for customers to gain additional value from the company’s solutions.
• Respond to customer inquiries and help coordinate timely resolutions with the right internal teams.
• Contribute to improving overall customer success processes and best practices.

Qualifications

• Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Client Services (experience with enterprise or regulated industries is a plus).
• Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.).
• Strong communication and relationship‑building skills.
• Problem‑solving mindset with a proactive, customer‑focused approach.
• Comfortable working independently and collaborating with cross‑functional teams.
• Experience in the nuclear or energy sector is beneficial but not required.

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