Customer Success & Process Optimization Operations Paris Internship / Apprenticeship

Kleep; Paris; Hybride; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Kleep, an AI startup, is hiring for a role sitting at the intersection of customer relations, operations, and product. You will keep the premium experience during every product integration, smooth onboarding, testing, validation, and post-launch follow-up.

Located in Paris, you will talk daily with brands, identify friction and work with tech, product and design to resolve it. You will help optimize processes and report on KPIs to drive growth.

Qualifications

• Experience in customer success or operations in a B2B SaaS environment.
• Strong project management and coordination skills.
• Comfort with data analysis to monitor adoption and KPIs.

Responsabilités

• Manage client integrations end to end, onboarding, testing, validation, post-launch follow-up
• Communicate with brands daily and help them use the product, resolve friction with cross-functional teams
• Analyze client adoption, usage rates, AOV uplift, return rates
• Map internal processes and propose improvements for efficiency
• Develop client tracking, dashboards, KPIs, and alerts
• Collaborate with CEO and CTO on scalability priorities
• Coordinate with Sales and Product to feed client insights into the roadmap

Connaissances

Customer success

Project management

Data analysis

B2B SaaS

English or French

Formation

M1 / M2 level

Outils

CRM systems

Dashboards

Description du poste

At the heart of the relationship between Kleep and its partner brands: run premium integrations, and make the machine behind them faster.

You will sit where Kleep meets its brands: keeping the customer experience smooth and premium through every product integration, finding the internal processes that can run better, and contributing directly to customer satisfaction and company growth.

It is a highly formative seat, customer relations, project management and continuous optimization in one role, ideal if you want a hands‑on view of how an AI startup actually operates.

What you will do

• Customer success: manage client integrations end to end, onboarding, testing, validation, post-launch follow-up
• Talk to brands daily and support them in using the product; spot friction and resolve it with tech, product and design
• Analyze client performance: adoption, usage rates, AOV uplift, return rates
• Process optimization: map the CSM team's internal processes and propose improvements
• Sharpen client tracking and reporting, dashboards, KPIs, alerts
• Work with the CEO and CTO on efficiency and scalability priorities
• Coordinate with Sales pre-signature and Product post-launch, feeding client insight back into the roadmap

Who you are

• Curious, creative and proactive, always looking for a better way to engage
• Organized and goal-oriented: you structure your work and follow up without being chased
• Genuinely interested in B2B SaaS and innovation
• Previous experience in ops is a plus, not a requirement
• Professional proficiency in English or French
• Education: M1 / M2 level
• Start date: as soon as possible (flexible)
• Location: Paris (9th arrondissement)

Why Kleep

Kleep builds the intelligence layer for fashion e-commerce: sizing, discovery and AI imagery that 300+ brands run in production, Givenchy, Lacoste and Victoria Beckham among them. Every product is proven in live A/B tests, not in decks.

We are a small, senior, international team with offices in Paris (9th arrondissement) and, since January 2026, New York. The company is led by its founders: Federico (CEO, previously in venture capital and private equity) and Théophile (CTO, an ENS and Mines Paris engineer who worked in trading and quantitative research at Morgan Stanley and BNP Paribas).

Ownership here is real: ideas are heard, feedback flows both ways, and impact is tangible from day one. We hold a high bar, celebrate together, weekly team drinks, monthly events, annual off-sites, and stay serious about the work, never about ourselves.