Customer Success Manager – Native English Speaker (USUK) Lemon Learning

Lemon Talents; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Une entreprise de technologie dynamique à Paris recherche un Customer Success Manager pour soutenir les clients dans leur parcours d'adoption. Le candidat idéal est un locuteur natif anglais avec au moins 3 ans d'expérience en consulting ou gestion de comptes. Ce rôle nécessite d'excellentes compétences en communication et un esprit orienté client. Offrant un modèle de travail hybride, cette position est parfaite pour ceux qui désirent évoluer dans le domaine technologique.

Prestations

Package de compensation compétitif

Support à la relocalisation

Vouchers de repas (10 / jour)

Indemnité de transport (Navigo)

Événements de l'entreprise

Qualifications

• 3 ans d'expérience en consulting, customer success ou gestion de comptes dans le domaine SaaS ou tech.
• Solide expérience avec des clients de niveau entreprise.
• Autonome, structuré et motivé.

Responsabilités

• Soutenir les clients tout au long de leur parcours d'adoption.
• Gérer et développer un portefeuille de clients entreprise.
• Analyser les données d'utilisation et créer des insights pour optimiser les stratégies d'adoption.

Connaissances

English (US or UK)

Bilingual French

Communication skills

Presentation skills

Client-first mindset

Description du poste

Ce que nous vous offrons

Location : Paris France (on-site preferred; remote from the UK possible)

About Lemon Learning

Lemon Learning is a fast-growing tech company specializing in digital adoption platforms (DAPs) trusted by major organizations such as WHO Emory University Allianz and Adecco. With more than one million users worldwide our mission is to revolutionize the way people learn software through interactive in-app guidance .

Our vision is to become the European leader in digital adoption combining innovation customer-centricity and operational the role

We are looking for a Customer Success Manager with a consulting background who is a native English speaker (US or UK) . Based preferably in Paris (though candidates living in the UK will be considered) you will act as both a trusted advisor and a strategic partner for our international clients.

Key responsibilities :

• You will support enterprise clients throughout their adoption journey (main task).
• You will participate in pre-sales activities helping demonstrate value to prospects.
• You will contribute to marketing and international adaptation ensuring our messaging resonates across English-speaking markets.
• Manage and grow a portfolio of enterprise clients ensuring long-term satisfaction and retention.
• Act as a strategic consultant understanding client challenges and proposing tailored solutions.
• Support pre-sales activities : attend prospect meetings prepare demos and contribute to RFPs.
• Draft project charters define requirements and manage delivery timelines.
• Analyze usage data and create insights to optimize client adoption strategies.
• Collaborate with marketing on content creation and international adaptation for English-speaking markets.
• Gather client feedback and work closely with product teams to shape new features.
• Identify upsell and cross-sell opportunities within your accounts.

Profil recherché

Profile were looking for :

• Native English speaker (US or UK) bilingual French is a plus.
• 3 years experience in consulting customer success or account management within SaaS or tech.
• Strong track record working with enterprise-level clients.
• Excellent communication and presentation skills with the ability to influence at C-level.
• Comfortable with pre-sales international marketing adaptation and cross-functional collaboration .
• Autonomous structured and driven with a client-first mindset.
• Passion for learning digital transformation and change management.

What we offer :

• Competitive compensation package
• Relocation support for candidates moving to Paris
• Hybrid working model (on-site preferred)
• Meal vouchers (10 / day)
• Transportation allowance (Navigo)
• Company events seminars and team offsites

Déroulé des entretiens

1st interview with our Talent Acquisition Specialist : Lets get to know each other (15 min)

2nd interview with the Project Team Director : Diving into your skills (30 min)

3rd interview with our HR Director : Reviewing your HR requirements (15 min)

4th interview with our CEO : Final validation interview (15 min)

Key Skills

Aerospace Engineering,Data Entry,Business Management,Flexcube,Contract

Employment Type :

Full Time

Experience :

years

Vacancy :

1