Customer Success Manager (French speaking)

Moventas Wind Ltd; France; À distance; EUR 45 000 - 55 000; Plein temps

Résumé du poste

A leading energy innovator based in France is seeking a Customer Success Manager to ensure customer satisfaction and retention. The successful candidate will guide new clients through onboarding and develop tailored success plans. Fluency in both English and French is required, along with a bachelor’s degree in a related field. This role is vital for driving customer success as part of Europe's clean energy transition.

Prestations

Competitive salary and performance-based bonuses

Comprehensive secondary benefits

Flexible working hours

Qualifications

• Proven experience as a customer success manager in a customer-facing role.
• Experience in account management or project management is a plus.
• Fluency in English and French is required.

Responsabilités

• Guide new customers through onboarding processes.
• Develop and execute tailored success plans.
• Conduct regular check-ins and business reviews.

Connaissances

Customer-Centric Mindset

Problem-Solving

Relationship Building

Communication

Proactivity

Adaptability

Analytical Thinking

Formation

Bachelor’s degree in business, Communication, Engineering, or a related field

Outils

CRM platforms (Salesforce, HubSpot)

Description du poste

The European Solar Academy, led by InnoEnergy, is driving one of Europe’s most important missions: building the skilled workforce that will power our solar future. We bring together the best in training, industry, and policy to ensure skills match market needs, scale world-class learning across the solar value chain, and close critical gaps with content designed for real-world impact.

This is a fixed-term role, fully dedicated to the Academy, with a mandate to make a lasting impact before the project’s conclusion on 27 February 2027.

The successful contract will be employed up until the end of February 2027 and leave will be included. There are certain other regional benefits depending on where the candidate is based.

If you want your work to directly shape Europe’s clean energy transition, this is where you make it happen.

Department: Operations & Delivery

Reports To: Head of Operations

Please submit your application in English.

Applicants must be located in France and possess a valid work permit for France.

Job Summary

The Customer Success Manager ensures the successful adoption, satisfaction, and long-term retention of customers using InnoEnergy’s educational and skills-based solutions. This role acts as the primary liaison between InnoEnergy and its customers, providing support, guidance, and value-driven engagement throughout the customer lifecycle. The Customer Success Manager will work closely with product, marketing, sales, and technical teams to ensure customers are achieving their desired outcomes and continuously gaining value from our offerings.

Key Responsibilities

• Guide new customers through onboarding processes to ensure smooth implementation and early success.
• Develop and execute tailored success plans to align with each customer's strategic objectives.
• Conduct regular check-ins and business reviews to monitor satisfaction, usage, and progress toward goals.

Customer Relationship Management

• Serve as the main point of contact for a portfolio of customers, developing trusted relationships at both executive and operational levels.
• Address inquiries, resolve issues promptly, and coordinate with internal teams to ensure swift and effective responses.
• Foster long-term relationships that encourage renewals, upselling, and advocacy.

Project and Process Management

• Collaborate with internal teams to support customer-focused projects and initiatives.
• Maintain accurate records of customer interactions, progress, and feedback using CRM tools.
• Identify areas of improvement in customer experience and propose enhancements to internal processes.

Customer Advocacy & Feedback Loop

• Collect and relay customer feedback to product, marketing, and development teams for continuous product improvement.
• Advocate for customer needs within InnoEnergy to ensure alignment with strategic goals and product development.
• Coordinate customer participation in testimonials, case studies, or pilot programs.

Data Analysis & Reporting

• Monitor customer usage patterns, support metrics, and satisfaction scores to identify trends and at-risk customers.
• Use data-driven insights to proactively engage and support customers.
• Prepare detailed reports for internal stakeholders on customer health, retention, and engagement performance.

Qualifications

• Bachelor’s degree in business, Communication, Engineering, or a related field.
• Proven experience as a customer success manager and in managing customer projects within a customer-facing role is a must.
• Experience in account management or project management is a plus.
• Fluency in English and French is required to effectively support our diverse customer base across Europe. Strong understanding of SaaS or learning platform delivery models is a plus.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, HubSpot or equivalent).
• Demonstrated ability to manage multiple priorities and work in a cross-functional environment.
• Knowledge of renewable energy or sustainability-related sectors is desirable.

Key Competencies

• Customer-Centric Mindset: Commitment to delivering outstanding customer experiences.
• Problem-Solving: Ability to identify challenges and offer practical, tailored solutions.
• Relationship Building: Skilled in developing strong, trust-based relationships with diverse stakeholders.
• Communication: Clear and empathetic communication, both written and verbal.
• Proactivity: Anticipates customer needs and takes initiative to deliver value.
• Adaptability: Thrives in a fast-changing, dynamic environment.
• Analytical Thinking: Uses data to assess performance and inform decision-making.

This job description outlines the general nature and key responsibilities of the role but is not exhaustive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Quick facts

• InnoEnergy
• Apply between 6 November 2025 and 28 November 2025 13:44 (Europe/Helsinki)
• Competitive salary and performance-based bonuses.
• Comprehensive secondary benefits.
• Flexible working hours and remote work options.

InnoEnergy

InnoEnergy operates at the centre of the energy transition and is the leading innovation engine in sustainable energy, bringing the technology and skills required to accelerate the green deal, progress towards global decarbonization goals, and improve energy security and supply.

Ranked as Europe’s top impact investor in cleantech in 2022 and 2023, and recognised globally as the most active sustainable energy investor , EIT InnoEnergy backs innovations across a range of areas. These include energy storage, transport and mobility, renewables and sustainable buildings and cities – leveraging its trusted ecosystem of 1200+ partners and 34 shareholders.

The 180+ portfolio companies are on track to generate €72.8 billion in revenue and potentially save 1.1G tons of CO2e annually by 2030. Collectively, these companies have raised €8 billion in investment to date, with 90% of start-ups already working with corporates.

InnoEnergy was established in 2010 and is supported by the European Institute of Innovation and Technology (EIT ), an independent EU body set up in 2008 to drive innovation and entrepreneurship across Europe. Since its inception, EIT InnoEnergy has screened more than 7,000 start-ups, launched more than 300 products to market, overseen its portfolio companies filing 290+ patents. EIT InnoEnergy has 8 offices across Europe and 1 in the US.

The Masters+ program offers 5 degrees across top universities in Europe. Students can obtain two master’s degrees in two years studying in several top European universities. In addition, students can earn certificates in innovation, entrepreneurship, and AI. During their studies, students gain access the InnoEnergy ecosystem and can participate internships. 1600 alumni have graduated from the engineering programmes.