Customer Success Manager French Speaker

Mews; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading technology company in Paris is seeking a Manager of Customer Success. This role focuses on supporting customers from onboarding to active use, enhancing customer satisfaction, and driving loyalty. Ideal candidates must have strong communication skills, experience in customer-facing roles, and 5-7 years in a similar position. The role offers a full-time position with a focus on building lasting relationships with clients.

Qualifications

• High education degree preferred.
• 5-7 years in a similar senior role.
• Fluent in English; other languages beneficial.

Responsabilités

• Support customers from sales to active use.
• Expand customer accounts and drive satisfaction.
• Work with cross‑functional teams and stakeholders.

Connaissances

Acting

Anti Money Laundering

Electrical Designing

Marketing & Promotions

Dsp

Immigration

Formation

Communications or Marketing Degree

Outils

Panda Doc

Pipedrive

Salesforce

Salesmachine

Asana

Xero

PowerBI

Slack

Description du poste

Overview

As the Manager of Customer Success you will support your customers as they transition from sales prospects to active users of your products. The role’s responsibilities include expanding customer accounts, increasing customer retention, solving customer issues, and driving customer satisfaction. Your main focus will be on building customer loyalty and nurturing long‑term client relationships. Your main goal is building and leading customer success that is focused on delivering exceptional value to all customers around the world.

A third language other than English and French is highly beneficial for communicating with our diverse customer base.

Your mission should you choose to accept it :

Work with customers/stakeholders to understand their goals, assess their capabilities and assist with recommendations.

Understanding and knowledge of Mews products

Guide customer on org strategy governance and change management best practices based on customers’ needs.

Working alongside the project management team in assisting with planning and delivery of tasks.

Build a relationship with the customers IT and business leadership.

Working collaboratively across different teams, working with internal stakeholders and effectively communicating customers’ needs with product teams.

Assistance with cross‑department requests: Asana tasks and projects in cross‑departments.

Required Experience :

Manager

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Qualifications

High education degree (Communications or Marketing Degree) preferred.

Experience working in cross‑functional and customer interfacing role.

Experience in a similar senior role between 5-7 years.

Fluent in English; other languages would be considered a bonus.

Ability to prioritize tasks on value, timeline and interdependency.

Creative thinking and strong presentational skills

Strategic thinker with the ability to think and respond quickly in front of customers.

Ability to grasp technological and business concepts.

Understanding PMS products and platform features

Experience using Panda Doc, Pipedrive, Salesforce, Salesmachine, Asana, Xero, PowerBI and Slack.

Sales experience is a plus.

Employment Type: Full Time

Experience: years

Vacancy: 1