Customer Success Engineer

Resend; Crouseilles; À distance; EUR 51 000 - 69 000; Plein temps

Résumé du poste

A modern email platform company is looking for a Customer Success representative to provide technical support and improve customer experiences. You'll work in a fully remote role with flexible hours, addressing customer needs and enhancing internal workflows. The ideal candidate has 3-5 years of experience in technical support and love for solving developer problems.

Prestations

Flexible working schedules

100% remote team

Autonomy to tackle challenges

Qualifications

• 3-5 years of technical support experience.
• Ability to perform under customer pressure.
• Strong problem-solving skills.

Responsabilités

• Be the front-line of customer requests.
• Debug and report bugs.
• Advocate for customer needs.
• Improve resolution speed and efficacy.
• Create helpful documentation.

Connaissances

Technical support or success experience

Problem-solving

Email deliverability improvement

Outils

Next.js

Notion

Description du poste

Europe / Remote / Full-time

Over 1M developers have used Resend and we are onboarding over 100 new paying customers every day from all over the globe. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones. This role would be based in Brazilian or European Time Zones.

In this role, you will…

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team
• Iterate internal workflows to improve our resolution speed and efficacy
• Proactively build relationships and identify potential papercuts for customers
• Create documentation that answers customer questions or showcases solutions

Who You Are…

• Love helping solve problems for developers
• Have 3-5 years of technical support or success experience
• Can handle and perform under customer pressure
• Have experience improving email deliverability

What It Means To Join The Team…

• Honest and low-ego team
• Autonomy to “just ship it”
• Ownership of problems and solutions
• 100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

Learn More About How We Work In Customer Success

• What is our vision for exceptional support
• How we scale support
• How we work

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, creating for everyone and building in the open. We started with an open source project in 2022. Now, we onboard nearly 100 paying customers every day and foster a growing developer community.

Our fully remote team of 25 humans spans 7 countries... and counting. We’re backed by a16z, Y Combinator, Basecase, and other top investors.

Read about how we work, how we hire, and what we value here.