Customer Success CAD Designer

Align Technology; Asnières-sur-Seine; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading dental technology company in Asnières-sur-Seine is seeking a professional to design 3D orthodontic treatments using proprietary CAD software. The ideal candidate will have a dental degree, 3-5 years of relevant experience, and fluency in French and English. The role involves supporting orthodontists and coordinating treatment plans to improve customer satisfaction.

Qualifications

• 3-5 years of related experience in the dental field, preferably with CAD-CAM.
• Ability to read and analyze orthodontic records and treatment prescriptions.
• Strong desire to understand and work with 3D applications.

Responsabilités

• Design 3D Orthodontic Treatments using CAD software.
• Support orthodontists with treatment plans.
• Coordinate the translation process for ClinCheck setups.

Connaissances

Understanding orthodontic clinical concepts

3D applications proficiency

Computer literacy

Fluent in French (C1-level)

Strong English skills

Formation

Degree within the dental environment

Outils

Align proprietary SW Treat

CAD-CAM services products

Description du poste

About this opportunity

This role will be responsible for designing 3D Orthodontic Treatments using Align Technology’s proprietary CAD dental design software (OrthoCAD) from digitally scanned files of patients from our customers (Orthodontists and GP Dentists). The employee can be trained to work on one or several steps of the process, from the preparation of the virtual impression, the treatment set up, the gingiva adjustment and the written or spoken contact with internal and external customers via different tool and devices. The purpose of the role will be to use the acquired skills and understanding of dental criteria in order to perform treatment plans according to Doctor’s requisites or necessities and to establish a close relationship to internal and external customers.

In this role, you will… work directly with internal and external customers support the orthodontist or dentist on questions about the treatment plan be trained and work on all the steps of the process, from the preparation of the virtual impressions, the treatment set up and the gingiva adjustment. be using the Align proprietary SW Treat, in addition to the submitting doctor’s prescription and the Align internal treatment protocols. be responsible for planning and coordinating the translation process to guarantee on time delivery of the ClinCheck set up for the customers. update and complete cases that have been assigned by the Lead or supervisor, such as complaint follow ups, reassigned cases and any case requiring special translation assistance, this may require email follow up. update and inform about incorrect or outdated customer’s and patient’s information, found on any of the customer databases. propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements. follow production requirements from their supervisors in a timely manner. work on process improvements regarding quality, time and cost reduction and customer EX In this role, you’ll need …

Degree within the dental environment (e.g. Dental Technician, Dental Hygienist.) or equivalent 3-5 years of related experience in the dental field, preferably working with CAD-CAM services products as dental prostheses, including crowns, crown lays, veneers, inlays and on lays, fixed bridges, dental implant, dentures (removable or fixed), and orthodontic appliances. Strong desire and capabilities to understand and work with 3D applications, e.g. Be able to model characters, move 3D creation in computer networking environment Ability to read, analyze orthodontic records, treatment prescriptions, and all internal communications. Operating procedures should be highly understood. strong ability to understand orthodontic clinical concepts and have computer literacy. French language skills on a C1-level or higher (CEFR) strong and English skills